Privacy Policy

This Privacy Policy was last updated on 25 May 2016.

This Privacy Policy is designed to tell you about TNT’s practices regarding collection, use, disclosure and storage of Personal Information (as defined below) that you may provide to us either directly or via this website. Please be sure to read this entire Privacy Policy before using or submitting information to this website.

The current website is controlled by TNT Express B.V. with it registered office in Amsterdam, the Netherlands, also on behalf of its group entities (together referred to as "TNT" or "we") and is governed by Dutch law.

  • Personal Information

    Examples of customer information that we collect include names, information on your shipment, addresses, e-mail addresses and telephone numbers. Some of the information collected by TNT is data which relates to an identifiable person ("Personal Information").

    Collection of Personal Information and purpose thereof

    TNT collects and stores information about every package it handles in order to enable efficient provision of package delivery services demanded by its customers. TNT uses information about its customers, their packages, and their shipping activity to provide or enhance the services it makes available to its customers, communicate with its customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, accomplish the billing function, and comply with government regulations applicable to us or our subsidiaries.

    Any Personal Information which we collect will be used solely for the purpose of providing our services, and we will not store it for any longer period than is legally permissible and required for this purpose.

  • Third Parties

    TNT is part of the Federal Express group of companies. This means that your personal data may be shared with Federal Express affiliates insofar as necessary for the purposes set out above. For example, TNT may ask Federal Express to perform part of the package delivery service. See below under “Transfers of Personal Information, for more information about the international data transfers inherent to our communications with the Federal Express group of companies.

    As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. In addition, we may ask our subsidiaries to process information, for those purposes, on our behalf. These vendors and/or subsidiaries are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. In addition, as we continue to develop our business, we may buy or sell subsidiaries or business units. As part of these transactions, customer information of the subsidiaries or business units may be one of the transferred assets.

    We will monitor on an ongoing basis compliance with the provisions of the applicable local legislation and regulations by third party processors, such as suppliers and contractors, of Personal Information held by us.

  • Fair and Secure Processing of Your Personal Information

    It is our policy to take all necessary steps to ensure that all your Personal Information held by us is processed fairly and lawfully. We will take all necessary steps to implement and maintain this Privacy Policy. All our employees and data processors that have access to Personal Information are obliged to respect the confidentiality of your Personal Information.

  • Transfer of Personal Information

    Your Personal Information may be transferred to countries outside the European Economic Area, which do not provide an adequate level of protection, in order to perform our services. In addition, if you put your Personal Information on publicly available parts of the website, this may be accessed by persons in countries outside the European Economic Area, which may not offer an adequate level of protection.

    TNT is part of the Federal Express group of companies, which is headquartered in the United States and has offices in other countries outside the European Economic Area. TNT will therefore exchange data with Federal Express on an ongoing basis, for the purposes set out above. TNT has concluded a number of data transfer agreements with  Federal Express, has performed filings and has received authorizations from local data protection authorities (where necessary) in order to ensure that such international data transfer complies with applicable law. 

    TNT may need to transfer your information to local or national (foreign) governments, in order to comply with the applicable law or in order to expedite the delivery of your package to its destination.

  • Access and correction

    You can find out which of your Personal Information is held by TNT by contacting your local TNT office. We will acknowledge your request within 4 weeks. Should we be prevented from disclosing your personal information we will give reasons for any such refusal.

    To keep your Personal Information accurate, current, and complete, please contact us as about any incorrect information. We will update or correct Personal Information in our possession.

  • TNT websites

    The following paragraphs describe our commitment to the protection of Personal Information as it applies to the TNT websites.

    Except as otherwise stated, we may use your information to improve the content of our website, to customise the website to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for other purposes specified in this Privacy Policy.
    We may disclose your Personal Information where required by applicable laws, court orders, or government regulations.

  • Collection of Personal Information on TNT websites

    Users can visit most areas of this website without revealing who they are or without providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. On this website TNT may ask users to provide Personal Information. We may share such information with our subsidiaries.

    Active collection of Personal Information and purpose thereof
    During your visit of this website, TNT actively collects information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail. Some of the information that you submit may be Personal Information.

    Some areas of this website may require you to submit Personal Information in order for you to benefit from the specified features (such as e-mail alerts or newsletter subscriptions). You will be informed at each information collection point which information is required and for which purpose.

    Passive collection of Personal Information and purpose thereof
    As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies (see next paragraph), Internet tags and navigational data collection.

    This website uses Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

  • Cookies

    Cookies are small text files that a website can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. 

    When you view this website, TNT may store some information on your computer. This will be in the form of a cookie file. We use cookies to store information which we may use to improve the content of our site and to customise the site to your preferences. TNT also uses cookies to gather statistics on the use of No information is passed to TNT from any cookie or its use. The cookie can only be accessed by 

    We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update these settings in the settings menu of your browser. Please consult the documentation provided by the vendor of your browser if you are unsure how to do this. Note however, that if you or your site administrator has disabled cookies, the website will not function properly. 

    We also use third-party services (such as Google Analytics) to collect aggregate information about the visitors to our website. These third-party services use cookies to provide us with non-personally identifiable information about your visit to this website (e.g. the number visits, location from which you visited this website and the number of pages you visited on this website). We use this information to improve the presentation and content of this website. Please note that data that is collected by these third-party services outside – if any – will not be governed by this privacy policy, but by the privacy policies of the respective third party.

    More information about the way Google processes your information.
    If you wish to disable Google Analytics on your browser, please follow these steps.

  • E-mail address

    If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so at any moment as indicated in every e-mail you receive or by contacting us through

  • Security

    TNT takes all steps reasonably possible to protect your Personal Information as collected by TNT in using this website and to protect such Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that internet transmission is not 100% secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

  • Links to other websites

    This website may contain links or references to other websites as a convenience to the user. Please be aware that TNT is not responsible for the privacy practices or the content of such other websites and that, in any case, this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of every website you visit.

  • Changes

    TNT may revise this Privacy Policy. You agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms to which you are bound.

Page publication date: 30 August 2016 10:41 CET