Shipment handling

If your shipment exceeds our standard operational dimensions or can’t be handled on automated conveyor machinery, we’ll manage with additional handling.

Non-conveyable

A 'Non-conveyable' charge is applied to consignments containing one or more items, are non palletised and cannot be handled in our network via our automated conveyor systems if:

• Weigh less than 30kg and
• One or more of the dimensions exceed 1.2m (L) x 0.7m (W) x 0.6m (H)

Exceeding dimensions

Charge applied to consignments when one or more of the items weigh 30 kgs or more and one or more of the dimensions exceeds:

• Express 1.2m (L) * 1.2m (W) * 1.5m (H)
• Economy Express 2.4m (L) * 1.2m (W) * 1.8m (H)

Non-stackable

If your shipments require special handling and resources because they cannot be stacked or could cause injury. We will ship them with an additional fee to cover the additional handling costs.