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Due to the COVID-19 lockdown in Shanghai, China, and the impacted operations at Shanghai Pudong International (PVG) Airport, all inbound services into Shanghai, Jiangsu, Zhejiang, Anhui and Jiangxi are temporarily suspended until further notice.
All shipments destined to those impacted cities or provinces, that are currently in transit in our network, including those collected as of April 8, 2022, will be held at origin.
We regret any inconvenience this may cause and thank you for your understanding.
Consistent with the provisions of the FedEx Service Guide, shipments impacted by this service suspension are not eligible for a refund or credit under the Money Back Guarantee policy.
To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 6th until further notice. The surcharge does not apply to domestic intra-country shipments.