TNT Express’ Evening Delivery Service has enabled VELUX, one of the world’s leading manufacturers of windows and blinds, to offer customers a more convenient shopping experience. TNT Express offers a choice of two timed evening delivery slots, and notification of the delivery via SMS message when it is on its way to its destination, making receiving packages outside office hours easier for online customers.

Alistair Cochrane, Managing Director of TNT Express Services UK & Ireland, said: “We know from IMRG’s UK Consumer Home Delivery Review* that shoppers have a strong preference for receiving deliveries at their home address. We also understand how challenging it is for working people to ensure they’re at home to take delivery of packages. This is why we’re delighted to offer our evening delivery service which notifies consumers when their package is on the way.”

The Evening Delivery service was a key factor in TNT Express winning the overall VELUX contract and formed part of VELUX’s decision to extend its multi-million pound contract with TNT Express to deliver to customers throughout the UK and Europe for the next three years. Since starting the service six months ago, TNT Express has been delivering shipments to the homes of VELUX customers.

Ingrid Taylor, Logistics Manager at VELUX, said: “It is important for us to recognise and offer services that meet our customers’ needs. We understand how important it is for customers to have confidence that their order will arrive at a time when they will be at home, and in good condition. Our decision to work with TNT Express to offer the Evening Delivery Service is driven by customer convenience, satisfaction and providing a better customer experience.”

TNT Express has delivered VELUX blinds and windows to trade and retail outlets and end consumers since 2001 and has helped the company increase its delivery of on-time service levels significantly. VELUX benefits from TNT Express’ in-depth understanding of its supply chain and a dedicated, centralised, global account management system, which has been key to TNT Express recognising the value an Evening Delivery service offers its customer base.

*  Source: IMRG UK Consumer Home Delivery Review 2012