Stay up to date with events around the world that can impact the delivery of your international shipments
To boost domestic consumption and production, the Vietnam government announced to extend the temporary value-added tax (VAT) reduction policy that the VAT of the goods and services that are currently applied with 10% value-added tax rate will be reduced to 8%, for the period from July 1 to December 31, 2023. The invoices which are issued to both outbound bill shipper and outbound bill consignee related to TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam during this period will reflect the reduced rate of 8%.
The VAT below will apply to all customers in relation to all shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:
Origin of Shipment | Goods and services | VAT rate | Effective dates |
| Vietnam | Goods and services that are applying the value-added tax rate of 10% | Vietnam VAT rate 8% | July 1, 2023, to December 31, 2023, both days inclusive. |
If you have any questions on the above, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
Given the improving situation in Shanghai, China, the following services have been restored into Shanghai (PVG) Airport as per table below.
| Origins | Destinations | Services resumed | Services remain suspended until further notice |
U.S., Canada, Latin America, Middle East/ Indian Subcontinent/ Africa (MEISA) | Services reinstated (Effective June 6, 2022)
Services reinstated previously
| None | |
Europe |
Eastern China including Shaghai, Jiangsu, Zhejiang, Anhui and Jiangxi | Services reinstated (Effective June 6, 2022)
Services reinstated previously
|
|
Asia
| Services reinstated (Effective June 6, 2022)
Services reinstated previously
|
|
Providing the best customer experience possible is a top priority for us, and we are working hard to minimize the impact on our customers. We regret any inconvenience this may cause and thank you for your understanding.
Customers can find the latest status of their shipments on fedex.com and tnt.com.
Effective from August 1, 2022, we will resume the acceptance of personal shipment from Hong Kong SAR to Mainland China.
With the Coronavirus (COVID-19) outbreak on the rise, the past several weeks have been extremely stressful. At FedEx/TNT, nothing is more important than the health and safety of our customers and colleagues. To provide the best customer support under the current circumstances, we are making the below service adjustments starting March 11, 2022 until further notice.
Customer Service Hotline
*On Saturday, customers can call to place an order before 15:00 and our couriers will pick up shipments before 17:00.
Cut-off /Drop-off time
Pick up & Delivery service
Transit Time
With immediate effect, all export shipments to India should not exceed 70kg per piece. Should you have further enquiries, please contact us here.
From now on, you can benefit from the convenience of the joint Customer Service Hotline provided by FedEx Express and TNT. The joint Customer Service Hotline of FedEx Express and TNT in Hong Kong for both local and overseas customer is 852.2730.3333.
Effective from January 3, 2022, FedEx and TNT will adjust the closing time of Customer Service Hotline from 22:00 to 21:00 on weekdays. Service hours of Saturdays remain unchanged. For any enquiries after 21:00 on weekdays, it is recommendable to click here to leave your message.
Alternatively, we should encourage customers to make use of our digital tools for assistance.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
The latest package pick-up time for the call on or before 15:00 on Saturdays will remain unchanged as 17:00. Any order call-in for scheduling pick-up after 15:00 on Saturdays, FedEx and TNT will arrange the pick-up service on the next working day. To arrange the pick-up service for your shipments, it is convenient to schedule online.
Should you have any enquiries, please feel free to contact our Customer Service.
* This cut-off change varies from weight of shipment, pick-up area or service. For details, please contact Customer Service team.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
Effective from November 16, 2020, FedEx and TNT will adjust the latest call-in cut-off time for scheduling pick-up from 20:30 to 18:18* from Monday to Friday. This cut-off time change is applicable to shipments using FedEx International Priority (IP) or FedEx International Economy (IE) service below 300 kg, TNT Express or TNT Economy Express. The latest package pick-up time for the call on or before 18:18 will remain unchanged as 20:30. Any order call-in for scheduling pick-up after 18:18, FedEx and TNT will arrange the pick-up service on the next working day. To arrange the pick-up service for your shipments, it is convenient to schedule online.
Should you have further enquiries, please contact our Customer Service team.
* This cut-off change varies from weight of shipment, pick-up area or service. For details, please contact Customer Service team.
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
Origin | Destination | Services | Effective date (pickup* day) | Transit time improvement (business day) |
| Worldwide | South Vietnam (via SGN gateway) | All FedEx and TNT Services | For every Monday-Friday starting October 5 | 1 |
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway.
| Origins | Destinations | Affected Services | Additional transit time (working days) | Effective period |
|---|---|---|---|---|
| Ho Chi Minh Ciy (SGN gateway) | Asia (except for Indonesia, Korea, Philippines) | All FedEx and TNT services | 1 | July 20 till further notice |
| Worldwide | Ho Chi Minh City (SGN Gateway) | All FedEx and TNT servies | 1 | July 20 till further notice |
We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
| No | Commodity name | HS code |
|---|---|---|
| 1 | Medical masks | 6307900010 |
| 2 | Medical protective clothing | 6210103010 3926209000 |
| 3 | Infrared thermometers | 9025199010 |
| 4 | Ventilators | 9019200010 9019200090 |
| 5 | Medical surgical cap | 6505009900 |
| 6 | Medical goggles | 9004909000 |
| 7 | Medical gloves | 3926201100 3926201900 4015110000 4015190000 |
| 8 | Medical shoe cover | 6307900090 3926909090 4016999090 |
| 9 | The patient monitor | 9018193010 |
| 10 | Medical disinfection towel | 3005901000 3005909000 |
| 11 | Medical disinfectant | 3808940010 |
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).