Understanding your invoice
When shipping consignments with TNT, the following surcharges apply:
Due to continuing fuel price fluctuations, TNT applies an index-based fuel surcharge to all shipments. This approach provides our customers with a transparent charging mechanism for fuel costs.
We provide collection and delivery services virtually anywhere you require. For certain remote and less-accessible locations an additional out-of-area surcharge is applied to cover additional costs incurred.
TNT reserves the right to assess fuel and other surcharges on shipments without notice. The amount and duration of any such surcharges will be determined at our sole discretion. By tendering your shipments to TNT, you agree to pay the surcharges, as determined by TNT.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, TNT may apply a demand surcharge.
From October 21, 2024 to January 31, 2025, Demand Surcharge will be adjusted for certain TNT international shipments.
Demand Surcharge from October 21, 2024
Effective date | Impacted shipments | Surcharge per kg (in JPY) |
| Outbound from Japan to Australia and New Zealand | JPY 15 per kg1 |
| Intra-APAC except for above2 | JPY 15 per kg1 |
October 21, 2024 | Outbound from Japan to USA, Canada, Mexico and Puerto Rico | JPY 230 per kg1 |
| Outbound from Japan to rest of the world | JPY 180 per kg1 | |
| Inbound from countries/territories outside APAC markets2 | JPY 0 per kg |
Demand surcharge will be determined at TNT’s sole discretion and subject to the terms and conditions provided in the TNT Service Guide and TNT Standard Conditions of Carriage of the shipment's country of origin. TNT reserves the right to amend the surcharge, including but not limited to the rates, duration, applicable areas or any other conditions. TNT may also, at its sole discretion, cancel, modify or adjust any waiver of demand surcharge by prior notice.
The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.
1. JPY 150 per shipment minimum applies
2. APAC markets: Australia, Brunei, Mainland China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam
Demand Surcharge from September 16, 2024 to October 20, 2024
Effective date | Impacted shipments | Surcharge per kg (in JPY) |
| Outbound from Japan to Australia and New Zealand | JPY 15 per kg1 |
| Intra-APAC except for above2 | JPY 15 per kg1 |
September 16, 2024 to October 20, 2024 | Outbound from Japan to USA, Canada, Mexico and Puerto Rico | JPY 230 per kg1 |
| Outbound from Japan to rest of the world | JPY 170 per kg1 | |
| Inbound from countries/territories outside APAC markets2 | JPY 0 per kg |
Demand surcharge will be determined at TNT’s sole discretion and subject to the terms and conditions provided in the TNT Service Guide and TNT Standard Conditions of Carriage of the shipment's country of origin. TNT reserves the right to amend the surcharge, including but not limited to the rates, duration, applicable areas or any other conditions. TNT may also, at its sole discretion, cancel, modify or adjust any waiver of demand surcharge by prior notice.
The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.
1. JPY 150 per shipment minimum applies
2. APAC markets: Australia, Brunei, Mainland China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam
Effective from February 1, 2022 to December 31, 2022, invoices for TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam for both outbound bill shipper and outbound bill consignee will reflect a reduced Vietnam VAT rate of 8%.
This is due to a temporary policy announced by the Vietnam government to support the socio-economic development recovery program in Vietnam due to COVID-19 pandemic.
The VAT below will apply to all customers for shipments originated from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:
| Origin of Shipment | VAT rate | Effective dates |
| Vietnam | Vietnam VAT rate reduced from 10% to 8%. | February 1, 2022 to December 31, 2022, both days inclusive. |
If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
Starting September 1, 2020, invoices for TNT collect shipments imported from India will reflect an additional India Goods and Services Tax (GST) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with India Tax regulations. The GST below will apply to all customers, including payers billed outside India:
| Origin of Shipment | Additional Tax |
| India | India 18% GST |
If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
Starting September 1, 2020, invoices for TNT collect shipments imported from Vietnam will reflect an additional Vietnam Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Vietnam Tax regulations. The VAT below will apply to all customers, including payers billed outside Vietnam:
| Origin of Shipment | Additional Tax |
| Vietnam | Vietnam 10% VAT |
If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
Starting September 1, 2020, invoices for TNT collect shipments imported from Thailand will reflect an additional Thailand Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Thailand Tax regulations. The VAT below will apply to all customers, including payers billed outside Thailand:
| Origin of Shipment | Additional Tax |
| Thailand | Thailand 7% VAT |
If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
Effective Feb 1, 2023, customers who choose to continue receiving paper invoices will be charged a JPY 200 Non-Electronic Invoice (NEI) surcharge per freight invoice. This is in line with our company’s wide-ranging Go Green initiatives to protect the environment by reducing carbon footprint.
To ensure the Non-Electronic Invoice surcharge is not charged to your account, please register for Online Billing to receive your PDF invoices via email and enjoy access to your electronic invoices 24/7 anytime, anywhere.
Click here and register now!