Stay up to date with events around the world that can impact the delivery of your international shipments
Due to the impact of earth quake in Kanto area last night, we anticipate service impact to our pickup and delivery services in some areas. Also, we are facing large number of inquiries to our Customer Service hotline and phone call connection may not be established. Please consider to use our online tools for tracking your shipment and scheduling pickup.
We regret the inconvenience this may cause you, but appreciate your understanding in advance.
We have implemented temporary changes to pick-up and delivery services due to the traffic control related to Tokyo Olympics. Based on the current traffic conditions, we are resuming normal operation from August 2, 2021.
Dear valued customers,
The export and import operation of TNT services at 4th floor of Shinkiba facility has been closed as of March 6, 2021 and will operate in the existing FedEx facilities after this date.
Export and customs clearance operation will be relocated to FedEx Shinsuna station and import operation will be relocated to Yokohama station.
There is no change to the operation of Life Science Center at 3rd floor of Shinkiba facility.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Thank you for choosing our services for your international transportation needs.
As announced previously, all TNT business in Japan has been transferred to FedEx Express as of October 1, 2020. Since the business transfer, FedEx Express provides all TNT services in Japan.
In Japan, FedEx Express is in the process of completing the integration of FedEx Express and TNT services. As part of the integration process, express service of TNT from Japan to Asia Pacific* will be suspended from March 1, 2021.
Moving forward, we kindly request you to consider using FedEx Express for your shipments from Japan to Asia Pacific*.
We apologize for any inconvenience this change may cause and appreciate your understanding.
*Applicable countries and territories are American Samoa, Australia, Brunei, Cambodia, China, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong SAR China, Indonesia, Laos, Macau SAR China, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Samoa, Singapore, South Korea, Taiwan China, Thailand, Tonga, Vanuatu, Vietnam and Wallis & Futuna Islands.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
Based on current passenger flight operations under the COVID-19 pandemic and the progress of integration with FedEx, we have decided to change operations for express services offered by TNT.
For express export shipments handled by TNT, FedEx will perform customs clearance, transportation and delivery. Please find the schedule and the detail here.
TNT Express GK has transferred all of its business to Federal Express Japan GK on October 1, 2020.
After the transfer date, FedEx provides TNT services. Currently, FedEx and TNT services are being integrated in Japan, and as part of this,
From February 1, 2021, the packing materials will be changed to be the same as FedEx.
The packing materials we will provide are as follows.
FedEx Envelope 23.5 cm x 33.5 cm
FedEx Padded Pak 29.85 cm x 37.5 cm
FedEx Large Pak 30.48 cm x 39.37 cm
FedEx Extra Large Pak 44.45 cm x 52.71 cm
FedEx Small Box 31.12 cm x 27.69 cm x 3.81 cm
FedEx Medium Box 33.66 cm x 29.21 cm x 6.03 cm
FedEx Large Box 45.40 cm x 31.43 cm x 7.62 cm
FedEx Tube 96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm
FedEx International Pouches
Due to this change, the carton box will no longer be available.
We apologize for any inconvenience caused and appreciate your understanding.
Thank you for choosing TNT for your international transportation needs.
Pickup and delivery delay are expected in some part of Tohoku, Hokuriku and Shinetsu area due to the heavy snow.
Sorry for the inconveniences caused and we appreciate your kind understanding.
Please find the year end and New Year operation schedule here.
Please contact Customer Service at (0120.003200) for enquiries.
(Please follow the guidance and push "9" after selecting the language)
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
(September 18, 2020）
TNT Customer service phone numbers are changing
Dear TNT customer,
As part of our integration, you’ll soon benefit from the ease and convenience of having joint customer service phone numbers for both your FedEx Express and TNT shipping needs.
On October 12, 2020, the customer service phone numbers in Japan will change. The new number for all TNT and FedEx Express concerns will be:
Toll free 0120.003200
Please follow the automated guidance and select “TNT services”.
*No changes to the other contact numbers (Billing, Technical support, Clearance and etc.).
Also, TNT provides online solutions for your various needs which can be used anytime at your convenience.
Track your shipment ： tnt.com、myTNT2 and jSolutions
Get quote ： tnt.com for list rate ,myTNT2 and tnt.com online enquiry form for your special rate
Order supply ： jSolutions and tnt.com online enquiry form
Enquiries ： tnt.com online enquiry form
How it works
If you call the TNT customer service hotline from October 12, 2020 you will be asked to call the FedEx number directly. Under the FedEx Customer Service number, you can choose to speak to a customer service representative for your TNT shipping needs.
We’re looking forward to helping you with the services of both FedEx Express and TNT, so that you can connect with more people and possibilities and grow your business.
TNT Express Worldwide Japan G.K.
*TNT business in Japan will be transferred to Federal Express Japan G.K. as of October 1, 2020. TNT services are offered by Federal Express Japan G.K. after the business transfer.
Notification of duty/tax special handling fee revision and implementation of additional line items fee
Pleare find the notification letter for duty/tax special handling fee revision and implementation of additional line items fee here.
(August 7, 2020)
Obon period operation schedule
Please find Obon period operation schedule here.
Please contact TNT customer service for enquiries.
TNT customer service toll free 0120-599-868
As the FedEx Express/TNT integration and transformation of our business progresses, we are pleased to inform you that, we will combine the existing FedEx Express and TNT legal entities in Japan. This aims to improve our business efficiency and will not affect the transaction details with you.
As part of this process, the entire businesses of TNT Express Worldwide (Japan) G.K. and TNT Customs Clearance Service (Japan) G.K. including their operations and all their assets and liabilities, are expected to be transferred to and combined with Federal Express Japan G.K. on October 1, 2020.
For the time being, TNT product and service portfolios will remain unchanged. There will be no changes to your TNT contacts and existing TNT account.
We thank you for your continuous support on TNT services.