Stay up to date with events around the world that can impact the delivery of your international shipments
As the FedEx Express/TNT integration and transformation of our business progresses, we are pleased to inform you that, we will combine the existing FedEx Express and TNT legal entities in Japan. This aims to improve our business efficiency and will not affect the transaction details with you.
As part of this process, the entire businesses of TNT Express Worldwide (Japan) G.K. and TNT Customs Clearance Service (Japan) G.K. including their operations and all their assets and liabilities, are expected to be transferred to and combined with Federal Express Japan G.K. on October 1, 2020.
For the time being, TNT product and service portfolios will remain unchanged. There will be no changes to your TNT contacts and existing TNT account.
We thank you for your continuous support on TNT services.
(April 24, 2020)
Golden week operation schedule
Please find Golden week operation schedule here.
Please contact TNT customer service for enquiries.
TNT customer service toll free 0120-599-868
(11 December, 2019)
2019 year end and 2020 new year operation schedule
Please find 2019 year end and 2020 new year operation shcedule here.
(31 Oct 2019 - 31 Jan 2020)
The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).
What does this mean?
The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.
For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.
What happens next?
Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.
While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations.
(17th October, 2019)
Notice about the ceremony of the Enthronement
Dear Valued TNT Customer,
As previously reported by the government and general media, October 22 (Tue) is designated as a public holiday, and the ceremony of the Enthronement will be held to celebrate the accession of enthronement by the Emperor. Along with the ceremony, there will be traffic control measures to be taken in Tokyo metropolitan and Haneda Airport areas from October 21 (Mon) through October 23 (Wed).
TNT will try to provide the usual services during this period, but please be noted that delivery delay may be expected to and via the traffic-controlled areas.
Especially October 23rd (Wed), strict traffic control measures will be enforced in wide areas of Tokyo metropolitan wards. Considering this situation, we would like to bring forward the call-in cutoff time in certain areas.
Affected area: Tokyo 23 wards
Call-in cut off time: 14:00
In addition, our pickup cutoff time will be brought forward in some areas, and we would highly appreciate it if you could cooperate in preparing your packages and make pick-up requests earlier than usual.
We appreciate your kind understanding in advance.
For inquiries, please call our Customer Services at 0120 599 868.
(14 October, 2019)
Service Impact due to Typhoon Hagibis (No. 19) in Japan
On October 12, 2019, a powerful Typhoon Hagibis (No.19) hit Japan. As a result, service delays may be anticipated in the affected areas in Japan (Eastern part of Japan).
To check the status of your shipment, please visit tnt.com.
(11 October, 2019)
Saturday, 12th October operation impact due to typhoon Hagibis
Due to the impact of Typhoon Hagibis, we will close Customer Service and all eastern Japan Operation. The pickup services of Nanko station, Kobe station and non-direct serve area in western Japan will operate as normal. Please arrange your pickup via myTNT2 or jSolutinos in these areas.
We regret the inconvenience this may cause you, but appreciate your understanding in advance.
(9 October, 2019)
Pickup and delivery service impact is expected due to typhoon Hagibis
Due to the impact of Typhoon Hagibis, we anticipate service impact to our pickup and delivery services in some areas. Also, we expect large number of inquiries to our Customer Service hotline and phone call connection may not be established.
(9th September, 2019)
Service impact in parts of eastern Japan due to Faxai
Due to the impact by Typhoon Faxai, we anticipate some service delays in pickup and delivery in parts of eastern Japan. Also, we are experiencing large number of inquiries to our Customer Service hotline right now and it may be difficult for you to get through.
(5th August, 2019)
Obon holiday week service schedule
Please find TNT Obon holiday week service schedule here.
(12th June, 2019)
Service chagne notification form TNT Osaka station during G20 Osaka Summit.
Please find TNT Osaka operation schedule during G20 Osaka Summit from here.
(8th April, 2019)
2019 Golden week pick up, delivery and customer service schedule.
For Golden week operational schedule, please access the link to schedule PDF.
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).