Stay up to date with events around the world that can impact the delivery of your international shipments
Please find Golden Week Holiday operation schedule here.
Please contact Customer Service at (0120.003200) for enquiries.
(Please follow the guidance and push "9" after selecting the language)
As the temporary policy announced by the Vietnam government to support the socio-economic development recovery program due to the COVID-19 pandemic will end on December 31, 2022, effective on and from January 1, 2023, invoices for TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam for both outbound bill shipper and outbound bill consignee will reflect a Vietnam VAT rate of 10%.
The VAT below will apply to all customers in relation to all shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:
| Origin of Shipment | VAT rate | Effective dates |
| Vietnam | Vietnam VAT rate 10% | January 1, 2023 |
If you have any questions on the above, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
We would like to inform you that we will change Customer Service operating hours, effective December 1, 2022. Details are as follows:
| Operating Days | Current | New |
| Mondays to Fridays | 8:30 - 19:00 | 8:30 - 18:30 |
| Saturdays | 8:30 - 17:30 | 8:30 - 17:30 (No change) |
| Sundays・Holidays | Closed | Closed (No change) |
Thank you for your understanding, and we look forward to continuing to serve your international express shipping needs.
From November 7, 2022, TNT Economy service from Europe to the destinations listed in the below table will be suspended until further notice.
| Impacted countries/territories in APAC | Japan, China (Guangzhou only), Micronesia, Guam, Indonesia, Marshall Islands, Mongolia, Saipan, Philippines, Palau, Vietnam & South Korea |
| Impacted countries/territories in MEISA | U.A.E., Bangladesh, Bahrain, Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Iraq, Jordan, Kyrgyzstan, Kuwait, Lebanon, Sri Lanka, Mauritius, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Seychelles, Tanzania, Uganda, Uzbekistan |
As an alternative, we recommend customers to use FedEx Economy or TNT Express for import shipments from Europe.
Given the improving situation in Shanghai, China, the following services have been restored into Shanghai (PVG) Airport.
| Origins | Destinations | Services resumed | Services remain suspended until further notice |
U.S., Canada, Latin America, Middle East/ Indian Subcontinent/ Africa (MEISA) | Services reinstated previously
| None | |
Europe |
Eastern China including Shanghai, Jiangsu, Zhejiang, Anhui and Jiangxi | Services reinstated (Effective June 6, 2022)
Services reinstated previously
|
|
Asia |
Services reinstated previously
|
|
Providing the best customer experience possible is a top priority for us, and we are working hard to minimize the impact on our customers. We regret any inconvenience this may cause and thank you for your understanding.
Customers can find further service impact details here.
Effective May 2, 2022, inquiries and adjustments for your TNT-invoiced shipments will be integrated into one team. Our FedEx Customer Service Team (Toll Free: 0120-003200) will assist you with your telephone inquiries about all invoicing and payment matters.
With FedEx Customer Service, you can enjoy greater convenience and faster turnaround on your invoicing inquiries and adjustments.
Thank you for your continued business. We look forward to serving your future shipping needs with FedEx/TNT services.
Dear valued customers,
The export and import operation of TNT services at 4th floor of Shinkiba facility has been closed as of March 6, 2021 and will operate in the existing FedEx facilities after this date.
Export and customs clearance operation will be relocated to FedEx Shinsuna station and import operation will be relocated to Yokohama station.
There is no change to the operation of Life Science Center at 3rd floor of Shinkiba facility.
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Dear Customer,
Thank you for choosing our services for your international transportation needs.
As announced previously, all TNT business in Japan has been transferred to FedEx Express as of October 1, 2020. Since the business transfer, FedEx Express provides all TNT services in Japan.
In Japan, FedEx Express is in the process of completing the integration of FedEx Express and TNT services. As part of the integration process, express service of TNT from Japan to Asia Pacific* will be suspended from March 1, 2021.
Moving forward, we kindly request you to consider using FedEx Express for your shipments from Japan to Asia Pacific*.
We apologize for any inconvenience this change may cause and appreciate your understanding.
Sincerely,
FedEx Express
*Applicable countries and territories are American Samoa, Australia, Brunei, Cambodia, China, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong SAR China, Indonesia, Laos, Macau SAR China, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Samoa, Singapore, South Korea, Taiwan China, Thailand, Tonga, Vanuatu, Vietnam and Wallis & Futuna Islands.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
Based on current passenger flight operations under the COVID-19 pandemic and the progress of integration with FedEx, we have decided to change operations for express services offered by TNT.
For express export shipments handled by TNT, FedEx will perform customs clearance, transportation and delivery. Please find the schedule and the detail here.
TNT Express GK has transferred all of its business to Federal Express Japan GK on October 1, 2020.
After the transfer date, FedEx provides TNT services. Currently, FedEx and TNT services are being integrated in Japan, and as part of this,
From February 1, 2021, the packing materials will be changed to be the same as FedEx.
The packing materials we will provide are as follows.
FedEx Envelope 23.5 cm x 33.5 cm
FedEx Padded Pak 29.85 cm x 37.5 cm
FedEx Large Pak 30.48 cm x 39.37 cm
FedEx Extra Large Pak 44.45 cm x 52.71 cm
FedEx Small Box 31.12 cm x 27.69 cm x 3.81 cm
FedEx Medium Box 33.66 cm x 29.21 cm x 6.03 cm
FedEx Large Box 45.40 cm x 31.43 cm x 7.62 cm
FedEx Tube 96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm
FedEx International Pouches
Due to this change, the carton box will no longer be available.
We apologize for any inconvenience caused and appreciate your understanding.
Dear customer,
Thank you for choosing TNT for your international transportation needs.
Pickup and delivery delay are expected in some part of Tohoku, Hokuriku and Shinetsu area due to the heavy snow.
Sorry for the inconveniences caused and we appreciate your kind understanding.
Please find the year end and New Year operation schedule here.
Please contact Customer Service at (0120.003200) for enquiries.
(Please follow the guidance and push "9" after selecting the language)
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
Origin | Destination | Services | Effective date (pickup* day) | Transit time improvement (business day) |
| Worldwide | South Vietnam (via SGN gateway) | All FedEx and TNT Services | For every Monday-Friday starting October 5 | 1 |
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
(September 18, 2020）
TNT Customer service phone numbers are changing
Dear TNT customer,
As part of our integration, you’ll soon benefit from the ease and convenience of having joint customer service phone numbers for both your FedEx Express and TNT shipping needs.
On October 12, 2020, the customer service phone numbers in Japan will change. The new number for all TNT and FedEx Express concerns will be:
Customer service*
Toll free 0120.003200
Overseas 81.43.298.1919
Please follow the automated guidance and select “TNT services”.
*No changes to the other contact numbers (Billing, Technical support, Clearance and etc.).
Also, TNT provides online solutions for your various needs which can be used anytime at your convenience.
Track your shipment ： tnt.com、myTNT2 and jSolutions
Get quote ： tnt.com for list rate ,myTNT2 and tnt.com online enquiry form for your special rate
Order supply ： jSolutions and tnt.com online enquiry form
Enquiries ： tnt.com online enquiry form
How it works
If you call the TNT customer service hotline from October 12, 2020 you will be asked to call the FedEx number directly. Under the FedEx Customer Service number, you can choose to speak to a customer service representative for your TNT shipping needs.
We’re looking forward to helping you with the services of both FedEx Express and TNT, so that you can connect with more people and possibilities and grow your business.
TNT Express Worldwide Japan G.K.
*TNT business in Japan will be transferred to Federal Express Japan G.K. as of October 1, 2020. TNT services are offered by Federal Express Japan G.K. after the business transfer.
(September 2020）
Notification of duty/tax special handling fee revision and implementation of additional line items fee
(August 7, 2020)
Obon period operation schedule
Please find Obon period operation schedule here.
Please contact TNT customer service for enquiries.
TNT customer service toll free 0120-599-868
As the FedEx Express/TNT integration and transformation of our business progresses, we are pleased to inform you that, we will combine the existing FedEx Express and TNT legal entities in Japan. This aims to improve our business efficiency and will not affect the transaction details with you.
As part of this process, the entire businesses of TNT Express Worldwide (Japan) G.K. and TNT Customs Clearance Service (Japan) G.K. including their operations and all their assets and liabilities, are expected to be transferred to and combined with Federal Express Japan G.K. on October 1, 2020.
For the time being, TNT product and service portfolios will remain unchanged. There will be no changes to your TNT contacts and existing TNT account.
We thank you for your continuous support on TNT services.