Stay up to date with events around the world that can impact the delivery of your international shipments
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
SERVICE IMPACT FOR TNT SHIPMENTS DUE TO MANDATORY COVID-19 TESTING FOR CARGO DRIVERS ENTERING SINGAPORE
As of 22 January 2021, cargo drivers entering Singapore from Malaysia via the Tuas and Woodlands checkpoints will be required to be tested for COVID-19.
The Singapore Ministry of Trade and Industry (MTI) has announced that starting 9:00 am on 22 January 2021, COVID-19 antigen rapid testing will be progressively rolled out at the two checkpoints for cargo drivers and accompanying personnel entering Singapore to identify potential cases and mitigate the risk of spread. Drivers will be selected at random to be tested in the initial stage, but testing will eventually be implemented to all in the coming weeks. Entry in Singapore will be granted if their results are negative.
The testing is causing traffic congestion and customers should expect the following services to be impacted:
Economy Express (EE)
Integrated Direct Express (IDE Break Bulk)
We are closely monitoring the situation and currently implementing our contingency plans designed to help us continue to operate and limit any impact to your business– all while keeping safety at the forefront.
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
Effective January 13, 2021, the Malaysian Government has announced various levels of Movement Control Order throughout the country. We would like to reassure you our services remain available during this restricted period and we will continue to provide the best possible service for you and your customers.
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
Posted on June 15, 2020
TNT Economy Express service is temporarily suspended, except for Malaysia-Singapore-Malaysia and Malaysia-Thailand-Malaysia.
Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation.
As we are monitoring the impact of the COVID-19 outbreak, kindly refer to our website periodically for latest update.
Posted on March 20, 2020
With the Movement Control Order (MCO) starting March 18 until 31, 2020, many flights to East Malaysia are either cancelled or operating at a reduced frequency. This has impacted FedEx shipments in and out of East Malaysia.
As the situation is fluid and changes by the day, please note that although shipments can still be delivered and picked-up in/out of East Malaysia delay in transit time is expected. No perishable shipments are allowed for the time being.
Should you have any inquiries, you may contact our customer service hotline at 1300 882 882 for more information.
Posted on March 18, 2020
The Malaysian Government announced the implementation of the Restricted Movement Control Order throughout the country effective 18 to 31 March 2020 to address the COVID-19 situation.
This new measure exempts utility firms that are of critical importance to national interest, such as those in transportation and logistics, water, electricity, telecommunications, oil and gas, and broadcasting sectors.
As a transportation firm, TNT will be operating as normal throughout the movement control period. Logistics play a crucial role in this time of uncertainty and we would like to reassure you that our services shall remain available during this restricted period, while keeping the health of our team members as our foremost priority
We are closely monitoring the situation and making adjustments to our operations as needed. Let us know if there is anything we can do to help support your business during this difficult time. If you have any questions, please do not hesitate to call our Customer Service Hotline 1300 882 882.
We wish you well during this crisis and hope you and your family remain healthy and safe.
The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway.
We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).