Alerts

Stay up to date with events around the world that can impact the delivery of your international shipments

Alert

16.08.2021

Manual bookings via Customer Service will cease as of September 1st, 2021

As of September 1st, 2021, taking manual booking via our Customer Service department will no longer be an option for the TNT shipments in Slovenia. As of that date, our online platform myTNT will be your primary tool to place your booking orders.
 

We like to remind you about our company initiatives to move towards digital by reducing our paper transactions and that we recently started to apply a €5.00 surcharge for paper Consignment notes. It is visible on your invoice as “NEC“ (Non-Electronic Consignment).


We invite you to start using myTNT – our online shipping solution at your earliest convenience and avoid the NEC Surcharge, as well as any issues related to your manual transactions, such as poor readability of Air Waybills and preparation delays.


How to get started with myTNT

1. Register now using your existing TNT account number.

2. Your myTNT account will be activated within 48 hours.

3. Start enjoying the benefits of myTNT.

Updates to our Terms & Conditions

We updated our TNT Europe terms and conditions of carriage, effective 1 June 2021. Go to terms and conditions of carriage. Use of TNT services from 1 June constitutes acceptance of the updated terms, unless expressly agreed otherwise.

 

Temporary surcharge

To continue providing our customers with the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 6th until further notice. The surcharge does not apply to domestic intra-country shipments.

 

Temporary suspension TNT Economy shipments from Europe to the US, Canada and Latin America

Due to limited cargo capacity available in the market, we are currently experiencing a huge demand for shipments from Europe to the US, Canada and Latin America, particularly driven by urgent medical and healthcare shipments.  

 

In order to ensure our continuous operation in such a constrained environment, we are implementing extra measures to control the demand, such as:

 

  • Effective May 29, 2020, and until further notice: Temporary restriction on all Economy shipments from Europe to the US, Canada and Latin America, allowing a maximum of 100kg per shipper per day.
  • Effective June 29, 2020, and until further notice: Temporary suspension of TNT Economy shipments from Europe to the US, Canada and Latin America.

We would like to underline that we are open for business and we will continue to accept Express shipments (TNT and FedEx) as well as FedEx economy shipments within the 100kg restriction

Intra-Europe Express Next Day

Our intra-Europe Express next day shipping services are returning back to normal transit times for the majority of markets. Some quoted transit times may still be impacted and subject to delay.

 

For more detailed information on service impact, please click here.

Building Business Resilience

In the face of unprecedented challenges we can help you react quickly to logistics challenges your business may face. Find out how to build resilience into your operations, and continue to ship successfully with our guide.

The impact of COVID-19 is causing local, state, and national governments in Europe and around the world to issue work and travel restrictions on a daily basis, which are impacting the ability of all FedEx group companies to meet our high standards of service. TNT will continue operating as such restrictions and regulations allow, but we may not be able to meet the published delivery times for some of our products, due to events beyond our control. We are grateful to our customers for their patience and support during this time, and our teams are doing everything they can to ensure we continue to deliver for you all in these challenging times.