TNT Customer Service New Operating Hours Effective 1 april 2019
Monday to Friday: 8:00 - 20:00
Saturday: 8:00 - 18:00
Prices are based on the weight, volume, service and destination of your shipment. Consignments may also attract surcharges for additional services.
The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number.
To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on the Track & Trace page.
We calculate both the actual physical weight and the volumetric weight of your shipment. The higher of the two determines the price. To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. See Calculating Volumetric Weight for details.
Shipments that travel outside the European Union must be accompanied by a commercial invoice. Some items are considered documents and may not require a commercial invoice.
See dangerous goods for a list of items are restricted by legislation or regulations, which can only be shipped under appropriate conditions. For more information, feel free to contact us.
Please refer to the How to ship internationally section for more details on how to handle customs and find out more about export control. You can also visit the How to pack section for tips about how to pack your goods in the most efficient way.
Our standard liability for any loss, damage are outlined within our Terms and Conditions. Additional enhanced liability can also be purchased. Simply select the enhanced liability option when booking online or let customer service know when arranging your booking.
If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.
Download commercial invoice and consignment note templates and avoid unnecessary delays.
Cases and guides on surcharges, customs, dangerous goods, accreditations, as well as advice specific to your industry.