Customs clearance

Get it right for speedy transit

There’s no avoiding customs formalities when you ship across international borders. We can help make sure it all happens efficiently, accurately and as quickly as possible.

SR Every import or export shipment you make requires a customs clearance declaration and may be subject to duty and local taxes.


We support you in this process by providing:


  • A managed customs clearance service
  • Access to experts with specialist import and export local knowledge
  • Clear and relevant customs information 
  • Compliance with regulations when completing declarations on your behalf
  • Guidance on country restrictions and embargoes

Customs classification of goods

International customs rules on classifying products are based on a standardised system of names and numbers to define goods by what they are made from and what they are used for. Export and import clearance use this classification to determine the applicable duty and/or tax rates, as well as required accompanying documents.


Required paperwork

The shipping documents you provide with your consignment are used at customs clearance points throughout its journey. It is critical that the information you provide in the documents is accurate to avoid any delays and/or fines from customs authorities.

All international shipments must be accompanied by a commercial invoice. Additional documents may be required, such as a Certificate of Origin, ATR or EUR1, depending on the type of goods and destination. For restricted goods covered by import or export regulations, a licence may also be required.


Duties & Taxes

Import duty (or 'customs duty') is payable to the customs authorities when goods are imported into a country. It is based on the classification of the goods and is generally charged as a percentage of the value of the goods.

Sales tax is a financial levy when goods are sold. The rate differs from country to country and is charged on all sales transactions, not just imports, as a percentage of the value of the goods.

In most cases these charges will need to be paid before customs release the goods for delivery.


Trust TNT

We're committed to achieving safety and security standards under various customs-led, secure supply chain programmes around the world and hold the following certifications:

Authorised Economic Operator (AEO) - EU, Switzerland, Norway & TaiwanCustoms, Trade Partnership against Terrorism (C-TPAT) - USAPartners in Protection (PiP) - CanadaSecure Trade Partnership Plus (StP+) - Singapore


We're here to help

We understand that customs clearance and export regulations can be challenging, with a lot of very specific terminology. If you need help, check our online glossary or contact us with any questions.


TNT Malaysia’s leadership in quality service and technological innovations has earned the company numerous awards and recognition over the years.  TNT’s facilities have also attained ISO 9001:2000 (Quality Management), ISO 14001 (Environmental Management), TAPA-A (Technology Asset Protection) and ISO 28000 (Security).

Befitting the company’s corporate philosophy and belief in “Delivering More through Great People”, TNT Malaysia became the proud recipient of SA8000 (Social Accountability), OHSAS 18001 (Occupational Health and Safety Management).

TNT was awarded the Best Road Haulier Asia Award for the third time running in the Asian Freight and Supply Chain Awards (AFSCA) in 2007, The BrandLaureate Award for Corporate Branding-Best Brands in Logistics Solutions in 2010 and Express and Logistics Provider in 2008 and Technology Business Review Award for Excellence in Logistics, Express Services in 2006.

Philippines - import paperwork requirement.

Philippine Customs have tightened requirements on Customs paperwork.It is requested all origins ensure the below requirements are met while preparing paperwork for all non-document consignments to Philippines

1. Importer Address in the shipping documents including commercial invoices, air waybill and packing list (if provided), must be the same importer address registered in importer's AMO (Account Management Office) in Philippines. Shipper/Sender should verify with the importer their registered address in AMO before booking.

2. Language used in all the paperwork should be English only (we still receive documents in Chinese character)

3. Invoice goods description should be a specific commodity with clear and concise description (do not use vague descriptions e.g. pvc sample).


New import requirements for Turkish customs

As of 1st June 2016, Turkish Customs Authorities will introduce new 1- Receiver's TAX number for companies or Receiver ID (Citizenship) number for private persons (mandatory)

2- HS code minimum four digits for each item on the invoice (mandatory)

3- Transit Countries (mandatory)

TNT Turkey can obtain the Transit Country and Tax / ID number details from local legacy tools.

However, missing or incorrect HS codes keyed by the origins will be our biggest concern for the accuracy of summary declaration.

Lack of, or incorrect declaration will result in serious problems with customs fines, and delays in clearance process.

Therefore, please ensure that these mandatory fields (for each item that is stated on the invoice) are reflected in our data entry systems and / or through CIT systems at the origins where possible.regulations in regards to the clearance declaration process for Turkey imports. These new rules are listed below mainly based on three topics:

By visiting and using this site, you consent to the placing of cookies by TNT and its partners. Find out more