Additional services and surcharges

Does your shipment require extra attention? TNT offers a wide range of additional services to handle your requirements. Take into consideration mandatory surcharges that apply to every shipment.

Additional services

Time definite

9:00 Express
10:00 Express
12:00 Express

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Collection and delivery

Priority
Late collection
Remote area service
Resolved wrong address
East Malaysia service
Bonded surcharge

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Shipment handling

Non-conveyable
Exceeding dimensions
Non-stackable

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Special goods transport
Enhanced liability
Paper consignment notes and invoices

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Download additional services fees

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Surcharges

Surcharges are additional charges that are mandatory and applicable to your TNT shipments. When shipping consignments with TNT, the following surcharges apply:

Fuel surcharges
TNT applies an index-based fuel surcharge to every shipment.

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Enhanced security surcharge
TNT has implemented additional procedures, activities and investments to safeguard our customers' shipments whilst in our custody. To partially offset the additional costs an Enhanced Security Surcharge is applied to all shipments.

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The enhanced security surcharge will be levied on all international Express, Economy Express and Special Express shipments at the rate of €0.05 per kilo*, subject to a minimum of €0.50 and maximum €10.00 per shipment.

For airfreight shipments, a surcharge is levied at the rate of €0.09 per kilo*. The minimum surcharge is based on a weight of 100kg. There is no maximum charged weight.

*TNT uses a volumetric conversion factor to calculate whether a shipment will be charged according to its statistical weight or volumetric weight - whichever is greater.

TNT reserves the right to assess fuel and other surcharges on shipments without notice. The amount and duration of any such surcharges will be determined at our sole discretion. By tendering your shipments to TNT, you agree to pay the surcharges, as determined by TNT.

Demand Surcharge (Malaysia)

During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, TNT may apply a demand surcharge.

From October 21, 2024 to January 31, 2025, Demand Surcharge will be adjusted for certain TNT international shipments.

Demand Surcharge from October 21, 2024

Effective date	Impacted shipments	Surcharge per kg (in MYR)
	Outbound from Malaysia to Australia and New Zealand	MYR 0.50 per kg¹
	Intra-APAC except for above²	MYR 0.50 per kg¹
October 21, 2024	Outbound from Malaysia to USA, Canada and Puerto Rico	MYR 7.10 per kg¹
	Outbound from Malaysia to rest of the world	MYR 5.70 per kg¹
	Inbound from countries/territories outside APAC markets²	MYR 0 per kg

_{Demand surcharge will be determined at TNT’s sole discretion and subject to the terms and conditions provided in the TNT Service Guide and TNT Standard Conditions of Carriage of the shipment's country of origin. TNT reserves the right to amend the surcharge, including but not limited to the rates, duration, applicable areas or any other conditions. TNT may also, at its sole discretion, cancel, modify or adjust any waiver of demand surcharge by prior notice.

The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.

1. MYR 4.80 per shipment minimum applies

2. APAC markets: Australia, Brunei, Mainland China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam}

Demand Surcharge from September 16, 2024 to October 20, 2024

Effective date	Impacted shipments	Surcharge per kg (in MYR)
	Outbound from Malaysia to Australia and New Zealand	MYR 0.50 per kg¹
	Intra-APAC except for above²	MYR 0.50 per kg¹
September 16, 2024 to October 20, 2024	Outbound from Malaysia to USA, Canada and Puerto Rico	MYR 7.10 per kg¹
	Outbound from Malaysia to rest of the world	MYR 5.20 per kg¹
	Inbound from countries/territories outside APAC markets²	MYR 0 per kg

_{Demand surcharge will be determined at TNT’s sole discretion and subject to the terms and conditions provided in the TNT Service Guide and TNT Standard Conditions of Carriage of the shipment's country of origin. TNT reserves the right to amend the surcharge, including but not limited to the rates, duration, applicable areas or any other conditions. TNT may also, at its sole discretion, cancel, modify or adjust any waiver of demand surcharge by prior notice.

The surcharge amounts presented above are indicative only and may differ depending on the rate scale or price list for which you have registered with TNT. To find out the actual surcharge for your shipment, please log in to your TNT account on tnt.com and use the “Rates & Transit Times” application. If you have any questions, please contact your local Sales or Customer Service team.

1. MYR 4.80 per shipment minimum applies

2. APAC markets: Australia, Brunei, Mainland China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam}

Vietnam Value Added Tax (VAT) rate reduction for TNT shipments originating from Vietnam (effective February 1, 2022 to December 31, 2022)

Effective from February 1, 2022 to December 31, 2022, invoices for TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam for both outbound bill shipper and outbound bill consignee will reflect a reduced Vietnam VAT rate of 8%.

This is due to a temporary policy announced by the Vietnam government to support the socio-economic development recovery program in Vietnam due to COVID-19 pandemic.

The VAT below will apply to all customers for shipments originated from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:

Origin of Shipment	VAT rate	Effective dates
Vietnam	Vietnam VAT rate reduced from 10% to 8%.	February 1, 2022 to December 31, 2022, both days inclusive.

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional GST for TNT collect shipments imported from India (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from India will reflect an additional India Goods and Services Tax (GST) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with India Tax regulations. The GST below will apply to all customers, including payers billed outside India:

Origin of Shipment	Additional Tax
India	India 18% GST

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional VAT for TNT collect shipments imported from Vietnam (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from Vietnam will reflect an additional Vietnam Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Vietnam Tax regulations. The VAT below will apply to all customers, including payers billed outside Vietnam:

Origin of Shipment	Additional Tax
Vietnam	Vietnam 10% VAT

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

Additional VAT for TNT collect shipments imported from Thailand (effective September 1, 2020)

Starting September 1, 2020, invoices for TNT collect shipments imported from Thailand will reflect an additional Thailand Value Added Tax (VAT) as applicable. This is part of our continuous effort to align FedEx Express and TNT policy globally, as well as to comply with Thailand Tax regulations. The VAT below will apply to all customers, including payers billed outside Thailand:

Origin of Shipment	Additional Tax
Thailand	Thailand 7% VAT

If you have any questions about the tax, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.

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