Special collection, delivery and handling

Exceptional service for exceptional shipments 

Wherever it's going and whatever it requires, we'll collect, handle and deliver your shipment with all the speed and care it demands


Need a pickup out of hours? Or special handling to guarantee safe delivery? Our special collection, delivery and handling services have got you covered. Additional fees apply.


Late collection

For collections outside our usual hours, on-demand collection service means your goods can start their journey whenever you're ready.


Weekend collection/delivery

For weekend service, we can collect on Thursday and deliver on Saturday or collect on Sunday and deliver on Monday.


Remote area service

Nowhere is too far or too difficult to reach. We can deliver and collect in hard-to-reach and remote locations. Check for postcode details.


Resolved Wrong Address

If a destination address provided by the sender is incomplete or incorrect and TNT is subsequently not able to deliver the shipment, TNT will make every reasonable effort to find the correct address and deliver the shipment. An additional charge will be applied per shipment to cover the additional costs.


Residential delivery service

Deliveries aren’t limited to business addresses. To meet your customer’s needs we can deliver to residential addresses, too.


Priority handling

Choose prioritised handling from collection to delivery and your consignment will be clearly labelled with our priority sticker.


Additional handling

If your shipment exceeds our standard dimensions or can’t be handled on automated conveyor machinery, we’ll manage with additional handling.


Multi-piece handling

If your consignment contains more than one item, we’ll handle them together as one shipment.


Truck Consignment Note

Charge applied to document prepared by a consignor and countersgned by TNT as a proof of recipt of consignment for delivery at destination.


Free Zone BOE

Charge applied on delivery to a free zone area - Jebel Ali free zone, Dubai free zone, Ras Al Khaimah Free zone.


Non Free Zone BOE

Administrative fees for processing export shipments with a value exceeding AED 1000. 


Manual XLB's

Charge applied when customer books an import shipment using a Manual booking form.


Non Conveyable

Charge applied to consignments when one or more of the items weigh less than 30 kgs and one or more of the dimensions exceed 1.2m(L)*0.7m(W)*0.6m(H). These are consignments that require separate handling as they cannot be handled on automated conveyor machinery.


Exceeding Dimensions

Charge applied to consignments when one or more of the items weigh 30kgs or more and one or more of the dimensions exceeds : 100.00 per con

  • Express - 1.2m (L) * 1.2m (W) * 1.5m (H)
  • Economy Express - 2.4m (L) * 1.2m (W) * 1.8m (H)


Duties and Taxes Advancement

Charge applied to consignments for which duties are paid by TNT on behalf of the customer.


Special Handling Non Stackable

If your shipments require special handling & resources because they cannot be stacked, we will ship them with an additional fee to cover the additional handling costs. 


Elevated Risk

Charge applied when shipping to a destination country that TNT operates at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected : Afghanistan, Burundi, Iraq, Libyan Arab Jumahiniya, Mali, and Niger.

Contact us for full details

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