Exceptional service for exceptional shipments
Need a pickup out of hours? Or special handling to guarantee safe delivery? Our special collection, delivery and handling services have got you covered. Additional fees apply.
For collections outside our usual hours, on-demand collection service means your goods can start their journey whenever you're ready.
For weekend service, we can collect on Thursday and deliver on Saturday or collect on Sunday and deliver on Monday.
Nowhere is too far or too difficult to reach. We can deliver and collect in hard-to-reach and remote locations. Check for postcode details.
If a destination address provided by the sender is incomplete or incorrect and TNT is subsequently not able to deliver the shipment, TNT will make every reasonable effort to find the correct address and deliver the shipment. An additional charge will be applied per shipment to cover the additional costs.
Deliveries aren’t limited to business addresses. To meet your customer’s needs we can deliver to residential addresses, too.
Choose prioritised handling from collection to delivery and your consignment will be clearly labelled with our priority sticker.
If your shipment exceeds our standard dimensions or can’t be handled on automated conveyor machinery, we’ll manage with additional handling.
If your consignment contains more than one item, we’ll handle them together as one shipment.
Charge applied to document prepared by a consignor and countersgned by TNT as a proof of recipt of consignment for delivery at destination.
Charge applied on delivery to a free zone area - Jebel Ali free zone, Dubai free zone, Ras Al Khaimah Free zone.
Administrative fees for processing export shipments with a value exceeding AED 1000.
Charge applied when customer books an import shipment using a Manual booking form.
Charge applied to consignments when one or more of the items weigh less than 30 kgs and one or more of the dimensions exceed 1.2m(L)*0.7m(W)*0.6m(H). These are consignments that require separate handling as they cannot be handled on automated conveyor machinery.
Charge applied to consignments when one or more of the items weigh 30kgs or more and one or more of the dimensions exceeds : 100.00 per con
Charge applied to consignments for which duties are paid by TNT on behalf of the customer.
If your shipments require special handling & resources because they cannot be stacked, we will ship them with an additional fee to cover the additional handling costs.
Charge applied when shipping to a destination country that TNT operates at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected : Afghanistan, Burundi, Iraq, Libyan Arab Jumahiniya, Mali, and Niger.