Alerts

Stay up to date with events around the world that can impact the delivery of your international shipments

Alert

Temporary service disruption in Shanghai China | Posted on April 12, 2022

Due to the COVID-19 lockdown in Shanghai, China, and the impacted operations at Shanghai Pudong International (PVG) Airport, all inbound services into Shanghai, Jiangsu, Zhejiang, Anhui and Jiangxi are temporarily suspended until further notice.


All shipments destined to those impacted cities or provinces, that are currently in transit in our network, including those collected as of April 8, 2022, will be held at origin.

 

Providing the best customer experience is our top priority, and we are working to minimize impacts. We regret any inconvenience this may cause and thank you for your understanding. 


To find the most updated information on your shipments, please visit fedex.com tracking.

Consistent with the provisions of the FedEx Service Guide, shipments impacted by this service suspension are not eligible for a refund or credit under the Money Back Guarantee policy.

 

Shipment from Korea to Beijing, China is suspended | Posted on April 11, 2022

According to the latest epidemic prevention and control policy from China authority, service from Korea to Beijing, China will be suspended with immediate effect until further notice.

Please check the Zip codes (Beijing, China Area) below which are temporarily suspended
 

65200   100042 100094 100705 100803 100859 101205 101413 102211 102615

65500   100043 100095 100706 100804 100860 101206 101414 102212 102627

65599   100044 100096 100708 100805 100861 101207 101500 102213 102628

65702   100045 100097 100710 100810 100862 101208 101501 102216 102629

100000 100046 100098 100711 100811 100863 101209 101502 102218 102699

100001 100048 100101 100712 100812 100864 101211 101503 102300 999997

100002 100049 100102 100713 100813 100865 101212 101504 102301

100004 100050 100103 100714 100814 100866 101213 101505 102302

100005 100051 100106 100716 100815 100871 101214 101506 102303

100006 100052 100107 100717 100816 100872 101215 101507 102304

100007 100053 100108 100718 100817 100873 101300 101508 102305

100009 100054 100120 100720 100818 100875 101301 101509 102306

100010 100055 100121 100721 100820 100876 101302 101510 102307

100011 100059 100122 100722 100822 101100 101303 101511 102308

100012 100060 100123 100723 100823 101101 101304 101512 102309

100013 100061 100124 100724 100824 101102 101305 101513 102311

100015 100062 100125 100725 100825 101103 101306 101514 102399

100016 100064 100140 100726 100826 101104 101307 101515 102400

100017 100067 100141 100727 100830 101105 101308 101516 102401

100018 100068 100142 100730 100831 101106 101309 102008 102402

100020 100069 100143 100731 100832 101107 101310 102100 102403

100021 100070 100144 100732 100833 101108 101311 102101 102404

100022 100071 100160 100733 100834 101109 101312 102102 102412

100023 100072 100161 100734 100835 101110 101313 102103 102433

100024 100073 100162 100735 100836 101111 101314 102104 102434

100025 100074 100164 100736 100837 101112 101316 102105 102445

100026 100075 100166 100738 100840 101113 101318 102106 102488

100027 100076 100176 100740 100841 101114 101320 102107 102500

100028 100077 100190 100741 100842 101115 101399 102108 102502

100029 100078 100191 100742 100843 101116 101400 102109 102600

100030 100079 100192 100743 100844 101117 101401 102112 102601

100031 100080 100193 100744 100845 101118 101402 102115 102602

100032 100081 100194 100745 100846 101119 101403 102200 102603

100033 100082 100195 100746 100847 101120 101404 102201 102604

100034 100083 100400 100747 100850 101121 101405 102202 102605

100035 100084 100600 100761 100851 101149 101406 102203 102606

100036 100085 100621 100762 100852 101199 101407 102204 102607

100037 100086 100700 100763 100853 101200 101408 102205 102608

100038 100088 100701 100789 100854 101201 101409 102206 102609

100039 100089 100702 100800 100855 101202 101410 102207 102611

100040 100091 100703 100801 100856 101203 101411 102208 102612

100041 100093 100704 100802 100857 101204 101412 102209 102613

 

If you have any questions, please call FedEx Sales representative or FedEx Customer Service (1588-0588).
 

Suspension of export Express service of TNT from Japan to Asia Pacific

All TNT business in Japan has been transferred to FedEx Express as of October 1, 2020. Since the business transfer, FedEx Express provides all TNT services in Japan.
In Japan, FedEx Express is in the process of completing the integration of FedEx Express and TNT services. As part of the integration process, express service of TNT from Japan to Asia Pacific* is suspended from March 1, 2021.
We kindly request you to consider using FedEx Express for your shipments from Japan to Asia Pacific*.

* American Samoa, Australia, Brunei, Cambodia, China, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong SAR China, Indonesia, Laos, Macau SAR China, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Samoa, Singapore, South Korea, Taiwan China, Thailand, Tonga, Vanuatu, Vietnam and Wallis & Futuna Islands.
 

Paper Invoice Fee I Posted on Mar 16, 2021

Effective Mar 1, 2021, customers who choose to continue receiving paper invoices will be charged a 2,500 WON Non-Electronic Invoice (NEI) surcharge per invoice. This is in line with our company’s wide-ranging Go Green initiatives to protect the environment by reducing carbon footprint.


To ensure the Non-Electronic Invoice surcharge is not charged to your account, please register for Online Billing to receive your PDF invoices via email and enjoy access to your electronic invoices 24/7 anytime, anywhere.


Click here and register now!
 

Potential Service Delays in Europe | Posted on March 10, 2021

We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.

We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
 

Service Delays due to Winter Storms in the U.S. | Posted on March 8, 2021

A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.

While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.

As always, FedEx appreciates your business and your patience during weather-related disruptions.
 

E-Cigarettes and Vaping Products Will Be Prohibited on Domestic and International Shipments on March 1, 2021 | Posted on February 22, 2021

Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.


If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.


We regret any inconvenience this may cause for your business.
 

Ban on High-Risk Plant Product Imports into Australia | Posted on November 3, 2020

Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
 

The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.

 

Service enhancement of import shipments to South Vietnam | Posted on October 9, 2020

From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
 

Origin

DestinationServicesEffective date
(pickup* day)
Transit time improvement
(business day)
WorldwideSouth Vietnam
(via SGN gateway)
All FedEx and TNT ServicesFor every Monday-Friday
starting October 5
1

* If the shipment is picked up after the cut-off time, the pickup date will be the next day.

Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com

If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.

 

Temporary service delays for selected shipments to and from South Vietnam via SGN gateway | Posted on July 27, 2020

 

The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway.

 

Origins Destinations Affected Services Additional transit time (working days) Effective period
Ho Chi Minh Ciy (SGN gateway) Asia (except for Indonesia, Korea, Philippines) All FedEx and TNT services 1 July 20 till further notice
Worldwide Ho Chi Minh City (SGN Gateway) All FedEx and TNT servies 1 July 20 till further notice


We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.  

Customs Declaration Regulation Update on Export of Medical and Non-medical Commodity from China | Posted on April 29, 2020

In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.

 

China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).

 

To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.

 

Customs declaration regulation update on export of select medical-related items from China | Posted on April 14, 2020
 

According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.

 

No Commodity name HS code
1 Medical masks 6307900010
2 Medical protective clothing 6210103010
3926209000
3 Infrared thermometers 9025199010
4 Ventilators 9019200010
9019200090
5 Medical surgical cap 6505009900
6 Medical goggles 9004909000
7 Medical gloves 3926201100
3926201900
4015110000
4015190000
8 Medical shoe cover 6307900090
3926909090
4016999090
9 The patient monitor 9018193010
10 Medical disinfection towel 3005901000
3005909000
11 Medical disinfectant 3808940010

 

To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.


You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).

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