Stay up to date with events around the world that can impact the delivery of your international shipments
We would like to express our sincere gratitude to all customers who use the website of TNT Express, Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").
The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on Feb 9, 2024.
Key Revisions
For details of the revised Privacy Policy, please click HERE to check.
To continue offering the best possible ancillary clearance service, the rate of disbursement fee assessed on import shipments will be adjusted to 2% of Duty & Tax or KRW14000, whichever is higher. This adjustment will take effect starting November 1, 2023.
To boost domestic consumption and production, the Vietnam government announced to extend the temporary value-added tax (VAT) reduction policy that the VAT of the goods and services that are currently applied with 10% value-added tax rate will be reduced to 8%, for the period from July 1 to December 31, 2023. The invoices which are issued to both outbound bill shipper and outbound bill consignee related to TNT outbound shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam during this period will reflect the reduced rate of 8%.
The VAT below will apply to all customers in relation to all shipments originating from Vietnam and any ancillary services performed and consumed in Vietnam, including payers billed outside and inside Vietnam:
| Origin of Shipment | Goods and services | VAT rate | Effective dates |
| Vietnam | Goods and services that are applying the value-added tax rate of 10% | Vietnam VAT rate 8% | July 1, 2023, to December 31, 2023, both days inclusive. |
If you have any questions on the above, please contact your sales representative or reach us at the enquiry hotline on your TNT invoice.
From November 7, 2022, TNT Economy service from Europe to the destinations listed in the below table will be suspended until further notice.
| Impacted countries/territories in APAC | Japan, China (Guangzhou only), Micronesia, Guam, Indonesia, Marshall Islands, Mongolia, Saipan, Philippines, Palau, Vietnam & South Korea |
| Impacted countries/territories in MEISA | U.A.E., Bangladesh, Bahrain, Republic of Congo, Djibouti, Egypt, Eritrea, Ethiopia, Iraq, Jordan, Kyrgyzstan, Kuwait, Lebanon, Sri Lanka, Mauritius, Maldives, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Seychelles, Tanzania, Uganda, Uzbekistan |
As an alternative, we recommend customers to use FedEx Economy or TNT Express for import shipments from Europe.
Please note that FedEx services such as pickup and delivery are not available on public holidays, and the customer service team is also off duty. Please check the public holidays and Substitute Public Holidays in October below, and you can track your shipment and check rates 24 hours through FedEx KakaoTalk (https://bit.ly/2CvuGDw).
- October 3, 2022 (Mon): National Foundation Day
- October 10, 2022 (Mon): Substitute public holiday for Hangul Day
For information on Korean public holidays, please refer to the related page (https://www.fedex.com/en-kr/about/holiday-schedule.html) or ‘International Holiday Schedule’ at the bottom of FedEx website (https://www.fedex.com/en-kr/home.html).
Given the improving situation in Shanghai, China, the following services have been restored into Shanghai (PVG) Airport as per table below.
| Origins | Destinations | Services resumed | Services remain suspended until further notice |
U.S., Canada, Latin America, Middle East/ Indian Subcontinent/ Africa (MEISA) | Services reinstated (Effective June 6, 2022)
Services reinstated previously
| None | |
Europe |
Eastern China including Shaghai, Jiangsu, Zhejiang, Anhui and Jiangxi | Services reinstated (Effective June 6, 2022)
Services reinstated previously
|
|
Asia
| Services reinstated (Effective June 6, 2022)
Services reinstated previously
|
|
Providing the best customer experience possible is a top priority for us, and we are working hard to minimize the impact on our customers. We regret any inconvenience this may cause and thank you for your understanding.
Customers can find the latest status of their shipments on fedex.com and tnt.com.
According to the latest epidemic prevention and control policy from China authority, service from Korea to Beijing, China will be suspended with immediate effect until further notice.
Please check the Zip codes (Beijing, China Area) below which are temporarily suspended
65200 100042 100094 100705 100803 100859 101205 101413 102211 102615
65500 100043 100095 100706 100804 100860 101206 101414 102212 102627
65599 100044 100096 100708 100805 100861 101207 101500 102213 102628
65702 100045 100097 100710 100810 100862 101208 101501 102216 102629
100000 100046 100098 100711 100811 100863 101209 101502 102218 102699
100001 100048 100101 100712 100812 100864 101211 101503 102300 999997
100002 100049 100102 100713 100813 100865 101212 101504 102301
100004 100050 100103 100714 100814 100866 101213 101505 102302
100005 100051 100106 100716 100815 100871 101214 101506 102303
100006 100052 100107 100717 100816 100872 101215 101507 102304
100007 100053 100108 100718 100817 100873 101300 101508 102305
100009 100054 100120 100720 100818 100875 101301 101509 102306
100010 100055 100121 100721 100820 100876 101302 101510 102307
100011 100059 100122 100722 100822 101100 101303 101511 102308
100012 100060 100123 100723 100823 101101 101304 101512 102309
100013 100061 100124 100724 100824 101102 101305 101513 102311
100015 100062 100125 100725 100825 101103 101306 101514 102399
100016 100064 100140 100726 100826 101104 101307 101515 102400
100017 100067 100141 100727 100830 101105 101308 101516 102401
100018 100068 100142 100730 100831 101106 101309 102008 102402
100020 100069 100143 100731 100832 101107 101310 102100 102403
100021 100070 100144 100732 100833 101108 101311 102101 102404
100022 100071 100160 100733 100834 101109 101312 102102 102412
100023 100072 100161 100734 100835 101110 101313 102103 102433
100024 100073 100162 100735 100836 101111 101314 102104 102434
100025 100074 100164 100736 100837 101112 101316 102105 102445
100026 100075 100166 100738 100840 101113 101318 102106 102488
100027 100076 100176 100740 100841 101114 101320 102107 102500
100028 100077 100190 100741 100842 101115 101399 102108 102502
100029 100078 100191 100742 100843 101116 101400 102109 102600
100030 100079 100192 100743 100844 101117 101401 102112 102601
100031 100080 100193 100744 100845 101118 101402 102115 102602
100032 100081 100194 100745 100846 101119 101403 102200 102603
100033 100082 100195 100746 100847 101120 101404 102201 102604
100034 100083 100400 100747 100850 101121 101405 102202 102605
100035 100084 100600 100761 100851 101149 101406 102203 102606
100036 100085 100621 100762 100852 101199 101407 102204 102607
100037 100086 100700 100763 100853 101200 101408 102205 102608
100038 100088 100701 100789 100854 101201 101409 102206 102609
100039 100089 100702 100800 100855 101202 101410 102207 102611
100040 100091 100703 100801 100856 101203 101411 102208 102612
100041 100093 100704 100802 100857 101204 101412 102209 102613
If you have any questions, please call FedEx Sales representative or FedEx Customer Service (1588-0588).
All TNT business in Japan has been transferred to FedEx Express as of October 1, 2020. Since the business transfer, FedEx Express provides all TNT services in Japan.
In Japan, FedEx Express is in the process of completing the integration of FedEx Express and TNT services. As part of the integration process, express service of TNT from Japan to Asia Pacific* is suspended from March 1, 2021.
We kindly request you to consider using FedEx Express for your shipments from Japan to Asia Pacific*.
* American Samoa, Australia, Brunei, Cambodia, China, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong SAR China, Indonesia, Laos, Macau SAR China, Malaysia, Marshall Islands, Micronesia, Mongolia, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Samoa, Singapore, South Korea, Taiwan China, Thailand, Tonga, Vanuatu, Vietnam and Wallis & Futuna Islands.
Effective Mar 1, 2021, customers who choose to continue receiving paper invoices will be charged a 2,500 WON Non-Electronic Invoice (NEI) surcharge per invoice. This is in line with our company’s wide-ranging Go Green initiatives to protect the environment by reducing carbon footprint.
To ensure the Non-Electronic Invoice surcharge is not charged to your account, please register for Online Billing to receive your PDF invoices via email and enjoy access to your electronic invoices 24/7 anytime, anywhere.
Click here and register now!
We are currently experiencing high shipping volume flowing through our FedEx Paris-Charles de Gaulle (CDG) hub and there was a work stoppage at our TNT air hub in Liege on March 3. Customer may experience delays in their FedEx and TNT shipments inbound and outbound of Europe. Transshipments transiting through these hubs may also experience delays as well.
We apologize for the inconvenience that this has caused. To check the status of your shipments, please visit fedex.com or tnt.com.
A major winter storm moved through North America from Feb. 12 – 16, 2021 and had caused hazardous conditions across the U.S.
While we implemented numerous contingencies to mitigate the impact to our customers during this time, there may be on-going service delays anticipated for inbound and outbound shipments across the U.S. until recovery efforts conclude across the country.
As always, FedEx appreciates your business and your patience during weather-related disruptions.
Effective March 1, 2021, FedEx and TNT will be prohibiting, in all of its domestic and international networks, shipments of all electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any noncombustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
If an unauthorized electronic cigarettes or vaping products shipment is identified in any FedEx/TNT network during the handling process, it will be treated as a prohibited item in accordance with the applicable terms and conditions of carriage.
We regret any inconvenience this may cause for your business.
Effective 15 October 2020, high-risk plant products from all countries are not permitted entry into Australia within mail articles (including FedEx and TNT shipments). Any shipments containing high-risk plant products arriving in Australia will be destroyed.
The Australian Department of Agriculture, Water and the Environment (DAWE) is implementing these actions to address the risk of khapra beetle (Trogoderma granarium) on a range of plant products that are hosts of this pest. These urgent actions are being implemented in phases, please refer to the Departments website for further information regarding Kharpa beetle and high-risk plant products.
From October 5, the transit time for FedEx Express and TNT shipments from worldwide to Ho Chi Minh City and neighbouring provinces in South Vietnam (via SGN gateway) will arrive one day faster. This is part of our on-going effort to enhance customer experience.
Origin | Destination | Services | Effective date (pickup* day) | Transit time improvement (business day) |
| Worldwide | South Vietnam (via SGN gateway) | All FedEx and TNT Services | For every Monday-Friday starting October 5 | 1 |
* If the shipment is picked up after the cut-off time, the pickup date will be the next day.
Note: There may be additional transit time extensions and temporary service suspension experienced due to the current COVID-19 situation. Please find out more on fedex.com and tnt.com
If you have further questions about this service enhancement, please contact your Sales Representative or our Customer Service Hotline.
The Vietnam officials has recently implemented new cargo-flight operating hours due to the closure of a runway at Tan Son Nhat Airport, effective on July 13, 2020. This situation resulted in flight changes and there will be temporary transit time extensions for selected FedEx and TNT inbound and outbound shipments to and from South Vietnam via SGN gateway.
| Origins | Destinations | Affected Services | Additional transit time (working days) | Effective period |
|---|---|---|---|---|
| Ho Chi Minh Ciy (SGN gateway) | Asia (except for Indonesia, Korea, Philippines) | All FedEx and TNT services | 1 | July 20 till further notice |
| Worldwide | Ho Chi Minh City (SGN Gateway) | All FedEx and TNT servies | 1 | July 20 till further notice |
We will continue to use our logistics network to minimize service impacts to deliver the best possible service to our customers. Please visit fedex.com and tnt.com or contact your local Customer Service team to find out about the status of your package.
In order to strengthen the quality supervision of both medical and non-medical commodity export, Ministry of Commerce of China, General Administration of Customs and State Administration for Market Regulation released Announcement No. 12 of 2020 on April 25, 2020 with immediate effect to reinforce the compliance.
China shippers must ensure all export shipments to be compliant with the latest regulation and paperwork requirements. You may get more information from the website of Ministry of Commerce of China (click here).
To ensure smooth customs export clearance from China, importers are strongly encouraged to check with their shippers in China that their export shipments of both medical and non-medical commodity export meet the regulations/guidelines imposed, prior to engaging in the export arrangement from China.
According to the China Customs declaration regulation update on General Administration of Customs Announcement No. 53 of 2020, select medical-related export items listed below under the following Customs Harmonized Codes (HS codes) are subjected to China inspection and Quarantine (CIQ) inspection of export commodities starting from April 10, 2020. This is to strengthen the quality supervision on select medical related item export from China.
| No | Commodity name | HS code |
|---|---|---|
| 1 | Medical masks | 6307900010 |
| 2 | Medical protective clothing | 6210103010 3926209000 |
| 3 | Infrared thermometers | 9025199010 |
| 4 | Ventilators | 9019200010 9019200090 |
| 5 | Medical surgical cap | 6505009900 |
| 6 | Medical goggles | 9004909000 |
| 7 | Medical gloves | 3926201100 3926201900 4015110000 4015190000 |
| 8 | Medical shoe cover | 6307900090 3926909090 4016999090 |
| 9 | The patient monitor | 9018193010 |
| 10 | Medical disinfection towel | 3005901000 3005909000 |
| 11 | Medical disinfectant | 3808940010 |
To ensure smooth customs export clearance of these medical items from China, importers are strongly encouraged to check with their shippers in China that their export for these listed items meet the formal export declaration imposed by China Customs, prior to engaging in the export arrangement from China.
You can refer to the link below from General Administration of Customs P.R. China for more details, customs.gov.cn/customs/302249/302266/302267/2961602/index.html (available in simplified Chinese only).