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Federal Express Korea LLC (“Company”) continuously strives to improve its Privacy Policy in order to better protect users’ personal information. Accordingly, the Privacy Policy will be amended as outlined below. Please review the following information for your reference.
1. Effective date : July 20, 2026
2. Key amendments
| Section | Description of Amemdnment |
| Title | Title revised
Additional Provisions for Korea - Federal Express Korea LLC Privacy Policy for Korea (TNT) (Regarding Customers' Personal Data) |
| Table of Contents | Title revised 3. Purposes of Processing and Categories of Personal Data Processed |
| Table of Contents | Title revised 15. Remedies for Infringement of Rights and Interests |
| Article 3 | Entire provision deleted and replaced with new content 3. Purposes of Processing and Categories of Personal Data Processed |
| Article 12 | Sections 12(1) and 12(2) revised with new wording (1) The Company uses cookies for certain websites of the Company, including but not limited to session cookies, persistent cookies, and web beacons. Cookies are small pieces of information stored on the user's computer or mobile device that are used to provide a more convenient website environment and to analyze the usage status of the website. Cookies may be utilized to tailor the website to the user’s preferences and to measure website usage statistics. (2) When a customer accesses the Company’s website, the Company uses cookies to analyze the frequency of access, visit time, the number of visits, and service usage patterns, as well as to track event participation information , in order to provide website functionalities, improve service quality, analyze usage statistics, and enhance user convenience. |
| Article 12 | (a) Chrome · How to block third-party cookies in the web browser: o Click the ⋮ button (Customize and control Google Chrome) in the upper right corner of Chrome, and then click Settings. Click Privacy and security on the left side of the Settings page, click Third-party cookies, and then select whether to Block third-party cookies. · How to block all cookies from being stored in the web browser: o Alternatively, click the ⋮ button in the upper right corner of Chrome, and then click New Incognito window. In this case, the browser switches to Incognito mode, preventing browsing history, cookies and site data, and information entered in forms from being saved on your device. (b) Edge · How to block third-party cookies in the web browser: o Click the ... button (Settings and more) in the upper right corner of Edge, and then click Settings. Click Privacy, search, and services on the left side of the Settings page, and then select whether to enable tracking prevention and choose the level (Balanced or Strict) under the Tracking prevention section. Alternatively, click Privacy, search, and services on the left side of the Settings page, click Cookies and site permissions (or Cookies), and then select Block third-party cookies. · How to block all cookies from being stored in the web browser: o Click the ... button in the upper right corner of Edge, and then click New InPrivate window. In this case, the browser switches to InPrivate mode, preventing browsing history, cookies and site data, and information entered in forms from being saved on your device. |
| 13 | Section 13(1) revised (1) The Company collects and uses behavioral information in the course of providing services in order to provide customers with enhanced services, personalized content, and benefits. |
| 13 | Table in Section 13(2) revised Categories of Behavioral Information Collected Website visit history, page-view history, click history, service usage patterns, and online identifiers generated through cookies and similar technologies Method of Collecting Behavioral Information Automatically collected when a user visits or launches the website or app Purpose of Collecting Behavioral Information Analysis of service usage, improvement of service quality, website operation and analysis of usage statistics, and analysis of marketing effectiveness Retention and Use Period and Subsequent Processing Method For three years from the date of collection or until the purpose of collection is achieved. Destroyed without delay upon expiration of the retention period or achievement of the purpose of processing |
| 13 | Sections 13(2) and 13(4) added (3) Users may refuse the collection of behavioral information through web browser settings or other applicable means. (4) The Company does not utilize behavioral information to make automated decisions that significantly affect the rights or obligations of the data subject. |
| 15 | Title and content revised 15. Remedies for Infringement of Rights and Interests Data subjects may inquire with or apply to relevant authorities, such as the Personal Information Dispute Mediation Committee and the Personal Information Infringement Report Center of the Korea Internet & Security Agency, for dispute resolution, consultation, and relief from personal information infringement. If you require separate reporting or consultation regarding other personal information infringements, please contact the institutions listed below. |
3. Revised and Previous Privacy Policy
You may review the full text of the revised Privacy Policy and the previous version of the Privacy Policy at the link below:
View the Revised Privacy Policy
4. Contact Information
If you have any questions regarding the revised Privacy Policy, please contact us at:
Department: APAC IT Planning Team
Contact Person: Jee-Hwan Ko, Manager
Tel: +82-2-330-5890
Email: krcsl@fedex.com
We encourage you to review the updated Privacy Policy to understand how we collect, use, and protect your personal information.
Federal Express Korea LLC (“Company”) continuously strives to improve its Privacy Policy in order to better protect users’ personal information. Accordingly, the Privacy Policy will be amended as outlined below. Please review the following information for your reference.
1. Effective date : May 1, 2026
2. Key amendments
Section | Description of Amendment |
Article 4 | • “Cookies” removed from retained data items |
| • Retention period for certain data items (service usage records and login information, including IP address) changed from two (2) years to three (3) months |
Article 7 | • (1) Changes and additions to subprocessors and scope of subcontracted services for general personal data processing service providers |
| • (2) Changes to subprocessors and scope of subcontracted services for marketing-related service providers |
Article 8 | • (2) Addition of the scope of services entrusted to the overseas subprocessor (Salesforce) under outsourcing of personal data processing (overseas) – “CE Customer Consultation Management” |
Article 13 | Retention and use period for behavioral information changed from “deleted two (2) years after the date of collection” to “deleted three (3) years after the date of collection” |
Article 17 (New) | New provision added regarding the Operation and Management Policy for Fixed Video Information Processing Devices (CCTV) |
3. Revised and Previous Privacy Policy
You may review the full text of the revised Privacy Policy and the previous version of the Privacy Policy at the link below:
4. Contact Information
If you have any questions regarding the revised Privacy Policy, please contact us at:
Department: Korea Customer Service Team
Contact Person: Korea Customer Service Team
Tel: +82-2-3496-7777
Email: krcsl@fedex.com
We encourage you to review the updated Privacy Policy to understand how we collect, use, and protect your personal information.
Thank you.
19 Dec 2025 - 31 Dec 2026
Important Notice: Changes to TNT Accounts
Dear Customers,
As we complete our full integration with FedEx, we are pleased to inform you that our shipping services will now be fully unified under the FedEx account system.
Accordingly, shipping services for TNT and myTNT accounts will be deactivated. To avoid any disruption, we kindly ask that you switch to a FedEx account as soon as possible.
Customer Service Team: https://www.fedex.com/en-kr/customer-support.html / 02-3496-7777
Thank you.
FedEx Korea
Dear Customer,
To comply with the Personal Information Protection Act of Korea, we are updating our Privacy Policy to include new provisions on the management of dormant accounts.
1. Amendment
Article 5 (Destruction of Personal Information) will be amended to add the following new paragraph (4):
(4) The Company classifies accounts with no login or service activity for twelve (12) consecutive months as “Dormant Accounts” and provides prior notice of deletion at least thirty (30) days in advance by email or other appropriate means. If the user logs in or submits a separate request during the grace period, the account will remain active; otherwise, the account and related personal information may be destroyed without delay.
2. Effective Date
The revised Privacy Policy will take effect on October 1, 2025.
3. Contact Information
The full text of the updated Privacy Policy is available on our website.
For inquiries, please contact our Customer Service Center (Tel: 02-3496-7777, email: krcsl@fedex.com).
Thank you for your continued trust and support.
Federal Express Korea LLC
TNT Express Privacy Policy (Korea) has been amended, with the revised version scheduled to take effect on June 30, 2025. For more details, please click [here].
We would like to express our sincere gratitude to all customers who use the website of TNT Express, Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").
The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on Feb 9, 2024.
Key Revisions
For details of the revised Privacy Policy, please click HERE to check.