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Federal Express Korea LLC (“Company”) continuously strives to improve its Privacy Policy in order to better protect users’ personal information. Accordingly, the Privacy Policy will be amended as outlined below. Please review the following information for your reference.
1. Effective date : May 1, 2026
2. Key amendments
Section | Description of Amendment |
Article 4 | • “Cookies” removed from retained data items |
| • Retention period for certain data items (service usage records and login information, including IP address) changed from two (2) years to three (3) months |
Article 7 | • (1) Changes and additions to subprocessors and scope of subcontracted services for general personal data processing service providers |
| • (2) Changes to subprocessors and scope of subcontracted services for marketing-related service providers |
Article 8 | • (2) Addition of the scope of services entrusted to the overseas subprocessor (Salesforce) under outsourcing of personal data processing (overseas) – “CE Customer Consultation Management” |
Article 13 | Retention and use period for behavioral information changed from “deleted two (2) years after the date of collection” to “deleted three (3) years after the date of collection” |
Article 17 (New) | New provision added regarding the Operation and Management Policy for Fixed Video Information Processing Devices (CCTV) |
3. Revised and Previous Privacy Policy
You may review the full text of the revised Privacy Policy and the previous version of the Privacy Policy at the link below:
4. Contact Information
If you have any questions regarding the revised Privacy Policy, please contact us at:
Department: Korea Customer Service Team
Contact Person: Korea Customer Service Team
Tel: +82-2-3496-7777
Email: krcsl@fedex.com
We encourage you to review the updated Privacy Policy to understand how we collect, use, and protect your personal information.
Thank you.
19 Dec 2025 - 31 Dec 2026
Important Notice: Changes to TNT Accounts
Dear Customers,
As we complete our full integration with FedEx, we are pleased to inform you that our shipping services will now be fully unified under the FedEx account system.
Accordingly, shipping services for TNT and myTNT accounts will be deactivated. To avoid any disruption, we kindly ask that you switch to a FedEx account as soon as possible.
Customer Service Team: https://www.fedex.com/en-kr/customer-support.html / 02-3496-7777
Thank you.
FedEx Korea
Dear Customer,
To comply with the Personal Information Protection Act of Korea, we are updating our Privacy Policy to include new provisions on the management of dormant accounts.
1. Amendment
Article 5 (Destruction of Personal Information) will be amended to add the following new paragraph (4):
(4) The Company classifies accounts with no login or service activity for twelve (12) consecutive months as “Dormant Accounts” and provides prior notice of deletion at least thirty (30) days in advance by email or other appropriate means. If the user logs in or submits a separate request during the grace period, the account will remain active; otherwise, the account and related personal information may be destroyed without delay.
2. Effective Date
The revised Privacy Policy will take effect on October 1, 2025.
3. Contact Information
The full text of the updated Privacy Policy is available on our website.
For inquiries, please contact our Customer Service Center (Tel: 02-3496-7777, email: krcsl@fedex.com).
Thank you for your continued trust and support.
Federal Express Korea LLC
TNT Express Privacy Policy (Korea) has been amended, with the revised version scheduled to take effect on June 30, 2025. For more details, please click [here].
We would like to express our sincere gratitude to all customers who use the website of TNT Express, Federal Express Korea LLC (Federal Express Korea Limited) and the Korea branch of Federal Express Corporation (hereinafter collectively referred to as the "Company").
The company informs you that the contents of the privacy policy will be changed as follows. The revised Privacy Policy will come into effect on Feb 9, 2024.
Key Revisions
For details of the revised Privacy Policy, please click HERE to check.