TNT privacy statement

This privacy policy is designed to tell you about TNT’S practices regarding collection, use, disclosure and storage of personal information (as defined below) that you may provide to us either directly or via this website.

Please be sure to read this entire privacy policy before using or submitting information to this website. The current website is controlled by TNT express B.V. With it registered office in amsterdam, the netherlands, also on behalf of its group entities (together referred to as “TNT” or “we”) and is governed by dutch law.

Personal Information

Examples of customer information that we collect include names, information on your shipment, addresses, e-mail addresses and telephone numbers. Some of the information collected by TNT is data which relates to an identifiable person ("Personal Information").

Method of Collection

You may use this website without providing TNT with your Personal Information; however the provision of certain services requires you to provide FedEx with certain personal information. We may collect the above Personal Information via this website, e-mail, fax and/or personal contact.

Purposes of Processing Personal Information and Items of Personal Information to be Processed

We will/may collect some or all of Customers’ personal information listed below in the course of business with them:

[General Personal Information]

ClassificationPurposes of Processing Personal InformationItems of Personal Information to be Processed

‣ Business: goods delivery, pack service, bill issue, payment (shipment, warehouse storage fee, etc.), import and export shipment custom declaration, provision of packing materials, etc.

‣ Customer registration

‣ With respect to establishment and maintenance of business transaction for service provision, check customer’s default information with credit assessment companies or credit information concentration institution

‣ Marketing and promotion: provision of service related information and Company’s news via telephone, SMS and e-mails, provision of the benefit (invitation, tickets) of the events which are organized or sponsored by the Company, etc.

‣ Settlement of disputes: handling of customers’ claims, Q&A, dispute resolution

‣ Facility security and prevention of unauthorized access

‣ (In case of a business customer) business registration number, representative name, contact person name (Korean, English), company address, postcode, email address

‣ (In case of individual customer) Name (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country), postcode, bank account number, credit card information (card company, card type, card number, expiry date), ID, nickname, TNT account number

‣ (for purpose of sponsorship marketing) Region, title category, job title, customer's area of responsibility, customer's level of influence over shipping, company address, guest, guest type, business / personal identification of each guest, guest e-mail address, insurance information for the event if needed

‣ (In case of claims) information of sender/shipper, recipient/consignee and applicant (name, contact, address, company, address, state, country, postcode), phone number, fax number, e-mail address, tracking or freight bill number, details of claims (information related to sending, damage, claim amounts)

Transfer of Personal Information

Your Personal Information may be transferred to countries outside the European Economic Area, which do not provide an adequate level of protection, in order to perform our services. In addition, if you put your Personal Information on publicly available parts of the website, this may be accessed by persons in countries outside the European Economic Area, which may not offer an adequate level of protection.

TNT may need to transfer your information to local or national (foreign) governments, in order to comply with the applicable law or in order to expedite the delivery of your package to its destination.

As FedEx Express acquired TNT in 2016, TNT may need to transfer your Personal information to FedEx Express to continue to provide our services, and your information may be provided to a Third Party listed in the Privacy Policy of FedEx Express as below.

[General Personal Information]

Recipient Name
(Contact information)
Country where Recipient is LocatedRecipient's Purpose of Using the Personal InformationItems of Personal Information to be TransferredPeriod of Retention and Use by Recipient
National Tax Service (126)KoreaImposition, exemption, and collection of various taxes, including V.A.T.Name, telephone number (office, home, mobile), fax number (office, home), address (office, home), bank account numberUntil the purposes of using the personal information are attained
Korean Customs Service (1577-8577)KoreaImposing/collecting duties and tax, control of consignmentName, telephone number (office, home, mobile), fax number (office, home), address (office, home)Same as above
Federal Express Corporation and worldwide affiliates (including the entities in Korea)
Korea, U.S.A, etc.Overseas delivery (including local delivery related thereto) and customer managementName (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country), bank account number, credit card information (card company type, card type, card number, expiry date), ID, TNT, business registration number, representative name, contact person name (Korean, English), company address, postcodeSame as above
Wooil Customs Broker (070-7117-7912)KoreaCustoms declaration, Inspection, Quarantine, Duty & Tax Return, Revision of Declaration.Contact person`s name (Korean), telephone number (office,home, mobile), fax number (office, home),   e-mail address, address (office, home)Same as above
China /IndiaProcess information for accounting / billing purpose.Name (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country. bank account number, ID, TNT account number, business registration number, representative name, contact person name (Korean, English), company address, postcode
Same as above

Delegation of the Processing of Personal Information

Your information may be also delegated to the processing of personal information of customers as described in the Privacy Policy of FedEx Express (including for purpose of promoting and marketing the services), and the delegatees may process personal information according to the purposes of the delegation. If there is any change in the details and service provider of the delegated services, such changes will be announced through the Privacy Policy in a timely manner.

<General Delegation of the Processing of Personal Information>

DelegateeDescriptions of Delegated Services
Nice Information Service Co., LtdCredit evaluation for the business maintenance and establishment (verification default information)

<Delegation for Marketing Purpose>

DelegateeDescriptions of Delegated Services
SureMMobile message service (SMS, LMS)
Anyffice Ltd.Direct Mail(DM)/email DM management
Naegagrin Giringrim Co., LtdDirect Mail(DM)/email DM management
Brion Co., LtdEvent management
SI InnovationEvent management
Soulkit CommunicationsEvent management
Taylor Nelson Sofres Korea Ltd.Market research, Consulting
Ipsos KoreaMarket research, Consulting
DGR Service Co., Ltd.Dangerous goods packing service
E3TS Co., Ltd.Telesurvey, telemarketing
MPC partners CO.,Ltd.Telesurvey, telemarketing
IB WorldwideEvent management
FROMM researchMarket research
Fireball Co., LtdMarketing promotional items purchase/mailing
Grandios Co, Ltd
Online FedEx account opening page development/maintenance, other IT supports for marketing campaigns
KoreaDM Co., LtdMarketing promotional items purchase/mailing IncEmail marketing
Humming IMC Co., LTD.Event management/Direct Mail(DM)/email DM management
Cube Co., Ltd.Event management/Direct Mail(DM) management
KODMA Inc.Blog Event management/Direct Mail(DM) management
Whois Holdings Co., Ltd.Website development, maintenance, other IT supports for marketing campaigns
ACOZ Co., Ltd.Online marketing campaign/Website development, maintenance/Direct Mail(DM), email DM management
ACOZEvent Management, Direct Mail(DM), email DM, Mobile Voucher purchase/storage/sending/ management
KARA LogisticsDangerous goods packing service
ANDOR INTERACTIVEDirect Mail(DM)/email DM management

Your Rights and Obligations and the Method of Exercising thereof

You may make the following requests as an information principal: (i) access to your Personal Information, (ii) correction or deletion of your Personal Information, or (iii) suspension of processing of your Personal Information.

When requested as above, TNT will check whether the requesting party is the information principal or an authorized representative. TNT may reject such request if there exists a justifiable reason for rejection under applicable laws or a reason equivalent thereto.

Fair and Secure Processing of Your Personal Information

It is our policy to take all necessary steps to ensure that all your Personal Information held by us is processed fairly and lawfully. We will take all necessary steps to implement and maintain this Privacy Policy. All our employees and data processors that have access to Personal Information are obliged to respect the confidentiality of your Personal Information.

Access and correction

You can find out which of your Personal Information is held by TNT by contacting your local TNT office. We will acknowledge your request within 4 weeks. Should we be prevented from disclosing your personal information we will give reasons for any such refusal. To keep your Personal Information accurate, current, and complete, please contact us as about any incorrect information. We will update or correct Personal Information in our possession.


Cookies are small text files that a website can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

When you view this website, TNT may store some information on your computer. This will be in the form of a cookie file. We use cookies to store information which we may use to improve the content of our site and to customise the site to your preferences. TNT also uses cookies to gather statistics on the use of No information is passed to TNT from any cookie or its use. The cookie can only be accessed by

We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update the settings of your Internet browser. If you or your site administrator have cookies disabled, the website will continue to work; however, no parts of the website (inclusive of shipping tools, tracking and tracing of packages) will not work if cookies are disabled.

We also use third-party services (such as Google Analytics) to collect aggregate information about the visitors to our website. These third-party services use cookies to provide us with non-personally identifiable information about your visit to this website (e.g. the number visits, location from which you visited this website and the number of pages you visited on this website). We use this information to improve the presentation and content of this website. Please note that data that is collected by these third-party services outside – if any – will not be governed by this privacy policy, but by the privacy policies of the respective third party.

More information about the way Google processes your information is available at
If you wish to disable Google Analytics on your browser please visit

Links to other websites

This website may contain links or references to other websites as a convenience to the user. Please be aware that TNT is not responsible for the privacy practices or the content of such other websites (except Federal Express website) and that, in any case, this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of every web site you visit.

E-mail address (only when subscription is relevant)

If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so at any moment as indicated in every e-mail you receive or by contacting us through


TNT may revise this Privacy Policy at its sole discretion. Prior to revising this Privacy Policy TNT will inform the users of this website.


Effective date: February 28, 2018
Notice date: February 22, 2018

Effective date: November 17, 2017
Notice date: October 26, 2017
Effective date: November 17, 2017
Notice date: October 26, 2017
Effective date: November 17, 2017
Notice date: October 26, 2017

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of TNT, a recipient of a package delivered by TNT, a supplier of TNT, or if you contact TNT, for instance, by visiting, using social media or if you receive emails from TNT. Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect personal data from children under age 16. If you are under the age of 16, please do not submit any personal data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed personally identifiable information to us, please contact us at and we will remove it.

2. What information does TNT collect?

In the course of its business activities and providing the services, TNT will need to process personal data. “Personal Data” is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to TNT, for instance:

  • Contact information. Such as your name, address, e-mail address and phone number;
  • Financial information. Such as your bank account number, payment status, invoices;
  • Identification information. Such as your drivers license number;
  • Account information. Log-in details, including your email address and password, and other information provided in your account;
  • Information related to shipment and services. Such as shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel, customs information; 
  • User and preference information. Such as shipping amounts, complaints, history of purchases and related commercial activities, communication, survey information, shipping preferences.

3. Why does TNT process Personal Data?

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of TNT. We process Personal Data because it is necessary to perform our contractual obligations with you, or it is necessary for us to comply with our legal obligations, or for other legitimate business interests of TNT to provide quality and secure shipping Services. More specifically, TNT uses Personal Data for the following activities:

  • Product development, research and improvement of TNT products and/or services. TNT processes Personal Data as necessary for the development and improvement of TNT products and/or services, research and development.
  • Performing agreements. This includes tracking TNT services, communication with individuals and other parties regarding services, responding to requests for (further) information, dispute resolution and preparing agreements.
  • Relationship management and marketing for commercial activities.  TNT may process Personal Data as necessary for the development and improvement of TNT products and/or services, account management, client service and the performance of (targeted) marketing activities in order to establish a relationship with a client and/or maintaining as well as extending a relationship with a client, business partner or supplier and for performing analyses with respect to Personal Data for statistical and scientific purposes.
  • Business process execution, internal management and management reporting. This includes addressing activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures and Processing Personal Data for management reporting and analysis.
  • Safety and security. Personal Data may be included in the processing for activities such as those involving safety and health, the protection of TNT and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights.
  • Protecting the vital interests of individuals. This includes processing data when necessary to protect the vital interests of an individual (e.g. for urgent medical reasons).
  • Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which TNT is subject (e.g. matching names of clients, suppliers and business partners against denied parties’ lists).

4. Who has access to your Personal Data?

TNT may share your Personal Data with third parties in the following circumstances:

  • TNT may share your Personal Data with its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary for the purposes as listed above. If appropriate, TNT will require third parties to conduct activities in a manner consistent with TNT policies and guidelines in relation to data protection. 
  • TNT may share your Personal Data with data processors, i.e. parties processing Personal Data on our behalf. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions. TNT will only use processors which provide sufficient guarantees to implement appropriate technical and organizational measures and ensure the protection of the rights of data subjects.
  • TNT employees may have access to your Personal Data if necessary for the performance of their tasks. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by confidentiality. 
  • TNT may share your Personal Data if required to do so by law, court order, or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in connection with a corporate transaction, such as a divesture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

5. How long will TNT process your Personal Data?

TNT retains your Personal Data for a limited amount of time and will delete your Personal Data after it is no longer necessary for the purposes of the processing. The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

6. What measures does TNT take to protect your Personal Data?

TNT has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

  • your Personal Data is protected against unauthorized access;
  • the confidentiality of your Personal Data is assured;
  • the integrity and availability of your Personal Data will be maintained;
  • personnel is trained in information security requirements; and
  • actual or suspected data breaches are reported in accordance with applicable law.

7. Where does TNT store or transfer your Personal Data?

Due to the nature of our business and the services we provide to our clients, TNT may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, TNT shall ensure that such a transfer is subject to appropriate safeguards. For the European Union, such transfers to third parties will be governed by a contract based on the model contractual clauses for data transfer approved by the European Commission. For more detailed information about these safeguards, please contact

8. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you may be able to exercise a number of rights in relation to your Personal Data. Note that in many cases, your rights are not absolute and we may not be required to comply with your request. A number of such rights, as may be applicable in the European Union, are explained below.

Right of access

You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you can ask us to update or amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your Personal Data, for example where the Personal Data we collected is no longer necessary for the original purpose, where Personal Data has become obsolete or where you withdraw your consent. However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to (temporarily) stop using your Personal Data, for example where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data.

Right to data portability

In certain limited circumstances, you may have the right to ask that we transfer Personal Data that you have provided to us to a third party of your choice.

Right to object

You have the right to object to processing which is based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process the Personal Data on that basis when you file an objection. Note however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

Rights relating to automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases. When we do this, you have the right to withdraw your consent at any time. TNT will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.

Please use the contact details above if you would like to exercise any of your rights.

9. What Personal Data is collected on TNT websites?

The following paragraph describes our commitment to the protection of Personal Data as it applies to the TNT website ( or any of its subpages through which TNT may obtain Personal Data automatically.

This Personal Data is obtained through the use of cookies or similar technologies. TNT uses this Personal Data for the following purposes

  • help us and third parties obtain information about your visits to the sites
  • process your shipments
  • analyse your visiting patterns to improve our sites
  • deliver advertising, communications and content from us and third parties, on our sites and those of third parties, specific to your interests
  • remember your language and other preferences
  • help you obtain information you are looking for
  • provide a safe and secure service for online transactions
  • measure how many people use our sites, and how they use them, to keep our sites running efficiently and to better understand our audiences
  • system administration and troubleshooting

To learn more about the processing of Personal Data and about the use of these technologies, please consult our Cookie policy.

10. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed at TNT by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place. A listing of the European Data Protection Authorities can be found here.

11. Will there be updates to this Privacy Notice?

TNT may update this Privacy Notice from time to time. If an amendment will have a serious impact, TNT will endeavor to actively inform you about such amendments. TNT will publish an up-to-date Privacy Notice on the website at all times, indicating the latest amendments.

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