Alert

Please see our latest service alert updates.

1. U.S. Inbound Processing FeeUpdated from €2.25 to €2.40 per shipment. This fee is assessed to cover clearance processing for shipments bound for the United States. 

2. Additional Handling Surcharge - WeightThreshold lowered from 31 kg to 25 kg, aligned with FedEx rules. Need more details? Check our AHS customer guide, your main reference for AHS updates. 

NOTE: We reserve the right to assess Additional Handling charges for packages or freight handling units that require special handling or that require FedEx to apply additional packaging during transit. To avoid AHS, please see our packaging guidelines. 

Effective August 29th, 2025, the United States will suspend the duty-free de minimis exemption for all low-valuecommercial shipments entering the country.
Imported goods that are valued at or under $800 and that would otherwise qualify for the de minimis exemption are subject to all applicable duties, to be paid in accordance with appropriate entry and regular payment procedures.
Please, click here for further information.

As of 4 September 2023, Peak Surcharge will be called Demand Surcharge. During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, we may assess a Demand Surcharge. Go here for information on Demand Surcharges in effect, including applicable services, surcharge amounts, and effective dates.

We would like to inform you that as of February 27 2023, the telephone number of our Customer Service 199.803.868 is no longer active.For any request, as of now, you can contact us by calling the number 02.36017467. Further phone numbers and online tools are available at the Help Center section. Moreover, as of February 27 2023, our new advanced Customer Service platform will be at your disposal with a state-of-the-art AI capable of supporting you 24/7 to provide you with all the support needed in an even easier and more immediate way.

Click here for service impact information.

To continue providing our customers with the best possible service during this time, we are implementing a Temporary Surcharge on all FedEx Express and TNT international parcel and freight shipments, from April 6th until further notice. The surcharge does not apply to domestic intra-country shipments.
In light of the regulations and restrictions currently in force, you are kindly asked to entrust us only with shipments of goods related to activities which are currently permitted and regularly opened. This will allow us to protect the health of our employees, suppliers and customers.
Our company is constantly monitoring the situation as it develops, while continuing to make health and safety our top priority. We thank you for your understanding and reiterate our intention to resume providing our services as normal as soon as circumstances allow. Given the ongoing development of the situation, we invite you to follow the updates which we will publish on our website regarding the status of our operations.