TNT privacy statement

This privacy policy is designed to tell you about TNT’S practices regarding collection, use, disclosure and storage of personal information (as defined below) that you may provide to us either directly or via this website.

Please be sure to read this entire privacy policy before using or submitting information to this website. The current website is controlled by TNT express B.V. With it registered office in amsterdam, the netherlands, also on behalf of its group entities (together referred to as “TNT” or “we”) and is governed by dutch law.

Personal Information

Examples of customer information that we collect include names, information on your shipment, addresses, e-mail addresses and telephone numbers. Some of the information collected by TNT is data which relates to an identifiable person ("Personal Information").

Method of Collection

You may use this website without providing TNT with your Personal Information; however the provision of certain services requires you to provide TNT with certain personal information. We may collect the above Personal Information via this website, e-mail, fax and/or personal contact.

Purposes of Processing Personal Information and Items of Personal Information to be Processed.

We will/may collect some or all of Customers’ personal information listed below in the course of business with them:

[General Personal Information]

ClassificationPurposes of Processing Personal InformationItems of Personal Information to be Processed
Mandatory

‣ Business: goods delivery, pack service, bill issue, payment (shipment, warehouse storage fee, etc.), import and export shipment custom declaration, provision of packing materials, etc.

‣ Customer registration

‣ With respect to establishment and maintenance of business transaction for service provision, check customer’s default information with credit assessment companies or credit information concentration institution

‣ Marketing and promotion: provision of service related information and Company’s news via telephone, SMS and e-mails, provision of the benefit (invitation, tickets) of the events which are organized or sponsored by the Company, etc.

‣ Settlement of disputes: handling of customers’ claims, Q&A, dispute resolution

‣ Facility security and prevention of unauthorized access

‣ (In case of a business customer) business registration number, representative name, contact person name (Korean, English), company address, postcode, email address

‣ (In case of individual customer) Name (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country), postcode, bank account number, credit card information (card company, card type, card number, expiry date), ID, nickname, TNT account number

‣ (for purpose of sponsorship marketing) Region, title category, job title, customer's area of responsibility, customer's level of influence over shipping, company address, guest, guest type, business / personal identification of each guest, guest e-mail address, insurance information for the event if needed

‣ (In case of claims) information of sender/shipper, recipient/consignee and applicant (name, contact, address, company, address, state, country, postcode), phone number, fax number, e-mail address, tracking or freight bill number, details of claims (information related to sending, damage, claim amounts)

Transfer of Personal Information

Your Personal Information may be transferred to countries outside the European Economic Area, which do not provide an adequate level of protection, in order to perform our services. In addition, if you put your Personal Information on publicly available parts of the website, this may be accessed by persons in countries outside the European Economic Area, which may not offer an adequate level of protection.

TNT may need to transfer your information to local or national (foreign) governments, in order to comply with the applicable law or in order to expedite the delivery of your package to its destination.

As FedEx Express acquired TNT in 2016, TNT may need to transfer your Personal information to FedEx Express to continue to provide our services, and your information may be provided to a Third Party listed in the Privacy Policy of FedEx Express as below.

[General Personal Information]
<Mandatory>

Recipient Name
(Contact information)
Country where Recipient is LocatedRecipient's Purpose of Using the Personal InformationItems of Personal Information to be TransferredPeriod of Retention and Use by Recipient
National Tax Service (126)KoreaImposition, exemption, and collection of various taxes, including V.A.T.Name, telephone number (office, home, mobile), fax number (office, home), address (office, home), bank account numberUntil the purposes of using the personal information are attained.
Korean Customs Service (1577-8577)KoreaImposing/collecting duties and tax, control of consignmentName, telephone number (office, home, mobile), fax number (office, home), address (office, home)Same as above
Federal Express Corporation and worldwide affiliates (including the entities in Korea)
(http://www.fedex.com/?location=home)
Korea, U.S.A, etc.Overseas delivery (including local delivery related thereto) and customer managementName (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country), bank account number, credit card information (card company type, card type, card number, expiry date), ID, TNT, business registration number, representative name, contact person name (Korean, English), company address, postcodeSame as above
Wooil Customs Broker (070-7117-7912)KoreaCustoms declaration, Inspection, Quarantine, Duty & Tax Return, Revision of Declaration.Contact person`s name (Korean), telephone number (office,home, mobile), fax number (office, home),   e-mail address, address (office, home )Same as above
Accenture
(https://www.accenture.com/us-en/contact-us)
China /IndiaProcess information for accounting / billing purpose.Name (Korean, English), company name, telephone number (office, home, mobile), fax number (office, home), address (city, state/province, country. bank account number, ID, TNT account number, business registration number, representative name, contact person name (Korean, English), company address, postcodeSame as above.

Delegation of the Processing of Personal Information

Your information may be also delegated to the processing of personal information of customers as described in the Privacy Policy of FedEx Express (including for purpose of promoting and marketing the services), and the delegatees may process personal information according to the purposes of the delegation. If there is any change in the details and service provider of the delegated services, such changes will be announced through the Privacy Policy in a timely manner.

<General Delegation of the Processing of Personal Information>

Delegatee

Descriptions of Delegated Services

Nice Information Service Co., LtdCredit evaluation for the business maintenance and establishment (verification default information)

<Delegation for Marketing Purpose>

DelegateeDescriptions of Delegated Services
SureMMobile message service (SMS, LMS)
Anyffice Ltd.Direct Mail(DM)/email DM management
Naegagrin Giringrim Co., LtdDirect Mail(DM)/email DM management
Brion Co., LtdEvent management
SI InnovationEvent management
Soulkit CommunicationsEvent management
Taylor Nelson Sofres Korea Ltd.Market research, Consulting
Ipsos KoreaMarket research, Consulting
DGR Service Co., Ltd.Dangerous goods packing service
E3TS Co., Ltd.Telesurvey, telemarketing
MPC partners CO.,Ltd.Telesurvey, telemarketing
IB WorldwideEvent management
FROMM researchMarket research
Fireball Co., LtdMarketing promotional items purchase/mailing
Grandios Co, LtdOnline FedEx account opening page development/maintenance, other IT supports for marketing campaigns
KoreaDM Co., LtdMarketing promotional items purchase/mailing
Salesforce.com IncEmail marketing

Your Rights and Obligations and the Method of Exercising thereof

You may make the following requests as an information principal: (i) access to your Personal Information, (ii) correction or deletion of your Personal Information, or (iii) suspension of processing of your Personal Information.

When requested as above, TNT will check whether the requesting party is the information principal or an authorized representative. TNT may reject such request if there exists a justifiable reason for rejection under applicable laws or a reason equivalent thereto

Fair and Secure Processing of Your Personal Information

It is our policy to take all necessary steps to ensure that all your Personal Information held by us is processed fairly and lawfully. We will take all necessary steps to implement and maintain this Privacy Policy. All our employees and data processors that have access to Personal Information are obliged to respect the confidentiality of your Personal Information.

Access and correction

You can find out which of your Personal Information is held by TNT by contacting your local TNT office. We will acknowledge your request within 4 weeks. Should we be prevented from disclosing your personal information we will give reasons for any such refusal.&nbsp;To keep your Personal Information accurate, current, and complete, please contact us as about any incorrect information. We will update or correct Personal Information in our possession.

Cookies

Cookies are small text files that a website can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent.

When you view this website, TNT may store some information on your computer. This will be in the form of a cookie file. We use cookies to store information which we may use to improve the content of our site and to customise the site to your preferences. TNT also uses cookies to gather statistics on the use of www.tnt.com. No information is passed to TNT from any tnt.com cookie or its use. The cookie can only be accessed by www.tnt.com.

We consider your browser settings to reflect your consent to, or refusal of, the cookies we use on our website. If you prefer not to accept cookies or if you prefer to be warned when one is being used, you can update the settings of your Internet browser. If you or your site administrator have cookies disabled, the website will continue to work; however, no parts of the website (inclusive of shipping tools, tracking and tracing of packages) will not work if cookies are disabled.

We also use third-party services (such as Google Analytics) to collect aggregate information about the visitors to our website. These third-party services use cookies to provide us with non-personally identifiable information about your visit to this website (e.g. the number visits, location from which you visited this website and the number of pages you visited on this website). We use this information to improve the presentation and content of this website. Please note that data that is collected by these third-party services outside www.tnt.com – if any – will not be governed by this privacy policy, but by the privacy policies of the respective third party.

More information about the way Google processes your information is available at http://www.google.com/intl/en/policies/privacy/"data-tnt-tracking="name:pagesection_1 - link,to://www.google.com/intl/en/policies/privacy/.
If you wish to disable Google Analytics on your browser please visit http://tools.google.com/dlpage/gaoptout"data-tnt-tracking="name:pagesection_1 - link,to://tools.google.com/dlpage/gaoptout.

Links to other websites

This website may contain links or references to other websites as a convenience to the user. Please be aware that TNT is not responsible for the privacy practices or the content of such other websites (except Federal Express website) and that, in any case, this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of every web site you visit.

E-mail address (only when subscription is relevant)

If you subscribe to our e-mail alerts, we collect your e-mail address. This address will only be used for keeping you informed as indicated. If you wish to unsubscribe from our e-mail alert list, you can do so at any moment as indicated in every e-mail you receive or by contacting us through websitemanagement@tnt.com.

Changes

TNT may revise this Privacy Policy at its sole discretion. Prior to revising this Privacy Policy TNT will inform the users of this website.

 

Effective date: November 17, 2017
Notice date: October 26, 2017

TNT customer data to be migrated to FedEx Express effective on November 17, 2017. Find out more