TNT privacy notice

Your trust matters to us. That’s why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from TNT Express B.V. and its operating groups, subsidiaries and divisions, (hereafter “TNT”). At TNT, we are committed to protecting your privacy and the security of your personal data. TNT has created this Privacy Notice to explain about how TNT collects and uses personal data.

Last update: May 2018

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of TNT, a recipient of a package delivered by TNT, a supplier of TNT, or if you contact TNT, for instance, by visiting www.tnt.com, using social media or if you receive emails from TNT. Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect personal data from children under age 16. If you are under the age of 16, please do not submit any personal data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed personally identifiable information to us, please contact us at dataprotection@tnt.com and we will remove it.

2. What information does TNT collect?

In the course of its business activities and providing the services, TNT will need to process personal data. “Personal Data” is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to TNT, for instance:

  • Contact information. Such as your name, address, e-mail address and phone number;
  • Financial information. Such as your bank account number, payment status, invoices;
  • Identification information. Such as your drivers license number;
  • Account information. Log-in details, including your email address and password, and other information provided in your account;
  • Information related to shipment and services. Such as shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel, customs information; 
  • User and preference information. Such as shipping amounts, complaints, history of purchases and related commercial activities, communication, survey information, shopping preferences.

3. Why does TNT process Personal Data?

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of TNT. We process Personal Data because it is necessary to perform our contractual obligations with you, or it is necessary for us to comply with our legal obligations, or for other legitimate business interests of TNT to provide quality and secure shipping Services. More specifically, TNT uses Personal Data for the following activities:

  • Product development, research and improvement of TNT products and/or services. TNT processes Personal Data as necessary for the development and improvement of TNT products and/or services, research and development.
  • Performing agreements. This includes tracking TNT services, communication with individuals and other parties regarding services, responding to requests for (further) information, dispute resolution and preparing agreements.
  • Relationship management and marketing for commercial activities.  TNT may process Personal Data as necessary for the development and improvement of TNT products and/or services, account management, client service and the performance of (targeted) marketing activities in order to establish a relationship with a client and/or maintaining as well as extending a relationship with a client, business partner or supplier and for performing analyses with respect to Personal Data for statistical and scientific purposes.
  • Business process execution, internal management and management reporting. This includes addressing activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures and Processing Personal Data for management reporting and analysis.
  • Safety and security. Personal Data may be included in the processing for activities such as those involving safety and health, the protection of TNT and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights.
  • Protecting the vital interests of individuals. This includes processing data when necessary to protect the vital interests of an individual (e.g. for urgent medical reasons).
  • Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which TNT is subject (e.g. matching names of clients, suppliers and business partners against denied parties’ lists).

4. Who has access to your Personal Data?

TNT may share your Personal Data with third parties in the following circumstances:

  • TNT may share your Personal Data with its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary for the purposes as listed above. If appropriate, TNT will require third parties to conduct activities in a manner consistent with TNT policies and guidelines in relation to data protection. 
  • TNT may share your Personal Data with data processors, i.e. parties processing Personal Data on our behalf. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions. TNT will only use processors which provide sufficient guarantees to implement appropriate technical and organizational measures and ensure the protection of the rights of data subjects.
  • TNT employees may have access to your Personal Data if necessary for the performance of their tasks. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by confidentiality. 
  • TNT may share your Personal Data if required to do so by law, court order, or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in connection with a corporate transaction, such as a divesture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

5. How long will TNT process your Personal Data?

TNT retains your Personal Data for a limited amount of time and will delete your Personal Data after it is no longer necessary for the purposes of the processing. The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

6. What measures does TNT take to protect your Personal Data?

TNT has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

  • your Personal Data is protected against unauthorized access;
  • the confidentiality of your Personal Data is assured;
  • the integrity and availability of your Personal Data will be maintained;
  • personnel is trained in information security requirements; and
  • actual or suspected data breaches are reported in accordance with applicable law.

7. Where does TNT store or transfer your Personal Data?

Due to the nature of our business and the services we provide to our clients, TNT may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, TNT shall ensure that such a transfer is subject to appropriate safeguards. For the European Union, such transfers to third parties will be governed by a contract based on the model contractual clauses for data transfer approved by the European Commission. For more detailed information about these safeguards, please contact dataprotection@tnt.com.

8. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you may be able to exercise a number of rights in relation to your Personal Data. Note that in many cases, your rights are not absolute and we may not be required to comply with your request. A number of such rights, as may be applicable in the European Union, are explained below.

Right of access

You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you can ask us to update or amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your Personal Data, for example where the Personal Data we collected is no longer necessary for the original purpose, where Personal Data has become obsolete or where you withdraw your consent. However, this will need to be balanced against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to (temporarily) stop using your Personal Data, for example where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data.

Right to data portability

In certain limited circumstances, you may have the right to ask that we transfer Personal Data that you have provided to us to a third party of your choice.

Right to object

You have the right to object to processing which is based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process the Personal Data on that basis when you file an objection. Note however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

Rights relating to automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases. When we do this, you have the right to withdraw your consent at any time. TNT will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.

Please use the contact details above if you would like to exercise any of your rights.

9. What Personal Data is collected on TNT websites?

The following paragraph describes our commitment to the protection of Personal Data as it applies to the TNT website (www.tnt.com) or any of its subpages through which TNT may obtain Personal Data automatically.

This Personal Data is obtained through the use of cookies or similar technologies. TNT uses this Personal Data for the following purposes

  • help us and third parties obtain information about your visits to the sites
  • process your shipments
  • analyse your visiting patterns to improve our sites
  • deliver advertising, communications and content from us and third parties, on our sites and those of third parties, specific to your interests
  • remember your language and other preferences
  • help you obtain information you are looking for
  • provide a safe and secure service for online transactions
  • measure how many people use our sites, and how they use them, to keep our sites running efficiently and to better understand our audiences
  • system administration and troubleshooting

10. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed at TNT by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place. A listing of the European Data Protection Authorities can be found here.

11. Will there be updates to this Privacy Notice?

TNT may update this Privacy Notice from time to time. If an amendment will have a serious impact, TNT will endeavor to actively inform you about such amendments. TNT will publish an up-to-date Privacy Notice on the website www.tnt.com at all times, indicating the latest amendments.