TNT Extended Warranty

For total peace of mind

We take the utmost care with every shipment. But some circumstances are simply beyond our control. TNT extended warranty covers your goods against all risks.

Which Extended Warranty option suits my needs?

Choose from the following options for domestic shipments:

Automatic Transit Warranty (ATW) - available for both Domestic and International services

For convenience you can elect to have Automatic Transit Warranty on your Domestic or International consignments simply by selecting ATW on your TNT Rate Agreement. The following ATW options are available:

TNT Extended Warranty (TEW) - for Domestic services
For those customers who wish to have Extended Warranty applied to selected consignments, simply complete the TNT Extended Warranty box on the front of the consignment note, by choosing the amount and class of Extended Warranty you wish to have.

TNT offers three classes of Extended Warranty and the cost is based on the value of the consigned goods.

Class A Restricted Warranty:
Cost is $0.60 (plus $0.06 GST) per $100 value*
We agree to deliver the goods to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered due to fire, collision, or overturning of the carrying vehicle only, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note.

Class B Unrestricted Warranty:
Cost is $1.25 (plus $0.13 GST) per $100 value*
We agree to deliver the goods (excluding glasswear, fragile goods, porcelain, ceramics, enamel goods, computers, mobile phones, electrical goods and white goods) to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note.

Class C Unrestricted Warranty:
Cost is $6.00 (plus $0.60 GST) per $100 value*
We agree to deliver the goods (including glasswear, fragile goods, porcelain, ceramics, enamel goods, computers, mobile phones, electrical goods and white goods) to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of Extended Warranty elected on the consignment note.

Requests for TEW in excess of AUD$10,000 require prior written approval from TNT. The maximum value for which we will extend the warranty is AUD$40,000.

TNT Terms and Conditions
Customers should refer to our latest Terms and Conditions or by contacting us on 13 11 50.

How do I claim?
The first step is to tell us about the matter immediately. Contact 13 11 50 if your consignment is missing. For damaged goods, make a note on your delivery documentation at the time of delivery then contact 13 11 50. Once we have verified that the item was covered by the Extended Warranty chosen, we will send you a claim form to return to us along with any relevant supporting documents. The claim form must be returned to TNT within 14 days from date of receipt by faxing it to 02 8304 8667, or by mailing it to PO Box 779, Mascot NSW 1460.

Supporting documents may include photographs, independent quotes, invoices to support your valuation of the goods, repairers' invoices etc. Depending on the value of the consignment and circumstances, TNT may require an assessment by its own investigators prior to the acceptance of the claim, so you must ensure that damaged freight or packaging is not disposed of or repaired until advised by TNT. In most cases, however, approved claims will be paid within 28 days of the claim form being lodged. Your claim is excess-free (i.e., you do not have to pay any claim excess).

Extended Warranty exclusions

  • Extended Warranty is only for physical loss or damage. We are not liable for any form of consequential loss. Extended Warranty does not include failure to deliver the goods or damage to the goods caused by mechanical derangement or latent defect.
  • TNT does not offer any form of Extended Warranty for goods it describes as "restricted", for example, dangerous goods. A full list of such items may be found on our website www.tnt.com.au
  • The packaging of goods is the sender's responsibility. Care must be taken as incorrect packaging may void any claim in the event that the goods are damaged.
  • Prices quoted are correct as at the date of publication but are subject to change from time to time.

All other liability to you

Services are supplied at your risk. You bear the risk of loss or damage to the goods, unless we have agreed to extend the warranty for carriage of the goods, in which case we are liable to pay only up to the limit of the Extended Warranty.

The rates published on this site are correct at the time of publication (October 2016) and are provided to you as a guide only. TNT may vary these rates at any time without notice. The rates on this website are subject to various taxes and surcharges, for example, but not limited to, GST, an Account Service Fee and fuel surcharge. Please call 13 11 50 to confirm the accuracy of these rates.

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