Preparing boxes

How to avoid damage and delays

Little details when packing your goods can cause damage or delay your shipment. Here's what you can do to help ensure every box you send arrives on time and in perfect condition.

A guide to stronger boxes

1. Choose quality

Used boxes lose strength. Ensure your box is rigid and in good condition.

2. Avoid empty space

Too much padding reduces stacking strength. Avoid boxes that are too big for their contents, as they risk getting crushed.

3. Heavy boxes

For International Shipping, we can accept boxes up to 70 kg without a pallet, but please put a "HEAVY" label on boxes over 20 kg.


For Domestic Shipping, we encourage customers to use pallets on any boxes that weigh over 30kgs. As with International Shipping, please attach a "HEAVY" label on all boxes over 20kg.


4. Seal with an H

Use proper sealing tape in an H pattern on top and bottom, and consider strapping heavier boxes.

5. Label clearly

Remove old labels. Affix new labels on top, so the barcode is flat (not folded over the edge).

Well done!

Take care when packing

Your packaging needs to meet our minimum requirements.

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