For total peace of mind. We take the utmost care with every shipment. But some circumstances are simply beyond our control. Please see below for details on TNT's extended warranty.
Choose from the following options for international shipments:
Automatic Transit Warranty (ATW) - available for both Domestic and International services
For convenience you can elect to have Automatic Transit Warranty on your Domestic or International consignments simply by selecting ATW on your TNT Transport Agreement.
Marine Extended Warranty (MEW) - for International services
TNT offers Extended Warranty on international consignments (excluding personal effects). Cost is $1.30 per $100 value.*
Marine Extended Warranty (MEW) is available by completing the Marine Extended Warranty box on the front of the consignment note. The warranty value must be the same as the value declared for customs.
We agree to deliver the goods to the location identified on the consignment note in the same condition that the goods were delivered to us and further agree that if the goods are not so delivered we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of the Extended Warranty elected on the consignment note.
Requests for MEW in excess of AUD$10,000 require prior written approval from TNT. The maximum value for which we will extend the warranty is AUD$40,000.
TNT Australia Terms and Conditions
Customers should refer to our latest Terms and Conditions which are available here or by contacting us on 13 11 50.
How do I claim?
The first step is to tell us about the matter immediately. Contact 13 11 50 if your consignment is missing. For damaged goods, make a note on your delivery documentation at the time of delivery then contact 13 11 50. Once we have verified that the item was covered by the Extended Warranty chosen, we will send you a claim form to return to us along with any relevant supporting documents. The claim form must be returned to TNT Express within 14 days from date of receipt by faxing it to 02 8304 8667, or by mailing it to PO Box 779, Mascot NSW 1460.
Supporting documents may include photographs, independent quotes, invoices to support your valuation of the goods, repairers' invoices etc. Depending on the value of the consignment and circumstances, TNT may require an assessment by its own investigators prior to the acceptance of the claim, so you must ensure that damaged freight or packaging is not disposed of or repaired until advised by TNT Express. In most cases, however, approved claims will be paid within 28 days of the claim form being lodged. Your claim is excess-free (ie, you do not have to pay any claim excess).
Extended Warranty exclusions
Services are supplied at your risk. You bear the risk of loss or damage to the goods, unless we have agreed to extend the warranty for carriage of the goods, in which case we are liable to pay only up to the limit of the Extended Warranty.
The rates published on this site are correct at the time of publication (October 2016) and are provided to you as a guide only. TNT may vary these rates at any time without notice. The rates on this website are subject to various taxes and surcharges, for example, but not limited to, GST, an Account Service Fee and fuel surcharge. Please call 13 11 50 to confirm the accuracy of these rates.