FedEx Australia's Local Exchange service delivers on our commitment to make shipment pick-ups as easy as possible. Click below to check your shipments delivery status or to arrange a re-delivery.
FedEx / TNT Local Exchange (FedEx OnSite) is a network of more than 1,400 local businesses around Australia that offer shipment collection points. This network provides customers with the ability to collect their FedEx and/or TNT shipment at a time and location that’s convenient for them.
FedEx / TNT Local Exchange (FedEx OnSite) includes locations within the area of delivery such as independent newsagents and service stations – many with extended trading hours, seven-day-a-week accessibility.
> Click here for FedEx / TNT Local Exchange Location (FedEx OnSite) Explorer
If you have further questions about the FedEx / TNT Local Exchange service, please submit your enquiry via this webform or phone the TNT Customer Experience team on 13 11 50.
Usually this occurs when our courier has attempted to deliver your shipment to your address, and you were not available to receive it. A 'Sorry We Missed You' card has been left and the courier has marked the box on the card as 'Your shipment has been taken to a FedEx / TNT Local Exchange (FedEx OnSite) for your collection’. You will now be able to collect your shipment from the FedEx / TNT Local Exchange (FedEx OnSite) when it suits you, within the next 7 days.
Visit our Sorry We Missed You website and enter your tracking number recorded on the 'Sorry We Missed You’ card. Once the courier has delivered your shipment to a FedEx / TNT Local Exchange (FedEx OnSite) location, the location details will appear along with a map and the store trading hours. If your shipment is on its way, you can register your email and phone number and we will alert you as soon as it arrives at the FedEx / TNT Local Exchange (FedEx OnSite) location and is ready for you to collect.
You will need to take your ‘Sorry We Missed You’ card or electronic notification along with photo ID to the FedEx / TNT Local Exchange (FedEx OnSite) location. Present these at the store counter and you will be able to sign to collect your shipment. Your photo ID must match the name and/or delivery address for your shipment.
Yes, your shipment can be collected by someone else on your behalf.
In addition to your ‘Sorry We Missed You’ card or electronic notification the person collecting your shipment will require additional documentation.
Each FedEx / TNT Exchange location differs and will accept only one of the following two options:
Option 1
- Government issued photographic ID with the same delivery address details as those on the shipment
Option 2
-The person collecting the shipment must display Government issued photographic ID and;
- Written approval by the original recipient on the shipment including the following details:
- The full name of the person named on the shipment (the details must match the shipment exactly)
- The complete original delivery address as detailed on the shipment (the details must match the shipment exactly)Shipment number
- The signature of the person named on the shipment
To confirm which option above applies to you, please contact your relevant FedEx / TNT Exchange location directly. Contact details for all locations can be obtained via an internet search.
No, there is no cost to collect your shipment.
You have 7 days from the day of attempted delivery to collect your shipment from the FedEx / TNT Local Exchange location. After 7 days, your shipment will be returned to the sender.
Most of our home delivery shipments are small parcels. Occasionally we have larger shipments or other shipments which are not suitable to store at a FedEx / TNT Local Exchange (FedEx OnSite) location. If your shipment is not suitable to be collected from a FedEx / TNT Local Exchange (FedEx OnSite), the 'Sorry We Missed You' card will be marked as 'Your shipment has been returned to a FedEx Station'. Then, simply jump on to the Sorry We Missed You website and follow the prompts to arrange a collection from a FedEx station or schedule a re-delivery.
As FedEx / TNT Local Exchange (FedEx OnSite) locations have limited storage space, the following shipment restrictions apply:
The option to have your shipment delivered directly to a FedEx / TNT Local Exchange (FedEx OnSite) location may be available on selected online stores. For customers looking to add the FedEx / TNT Local Exchange (FedEx OnSite) option to their online checkout please submit your enquiry via this webform or speak with your Account Manager.