International Additional Services & Surcharges

Read more about sending and receiving items abroad below

There are always shipments that require a little more attention, whether it's extra documentation or special handling. That’s why TNT offers a range of Additional Services to support you and to ensure your shipment reaches its destination on time and in perfect condition.

 

There are also Surcharges that will be applied to your shipments. Surcharges differ to Additional Services in that they are costs incurred on all shipments that are variable and out of our control.

Click below to watch our Additional and Special Handling Services video

For shipments that fall outside our normal dimensions or packaging guidelines

Handling CategoryChargeExplanationWeights and Dimensions
Non-conveyable
£20
The items weighs less than 30kg and exceeds one or more of the following dimensions 1.2m (l) x 0.7m (w) x 0.6m (h). Applies to both Express and Economy Services.>1.2m (l) x 0.7m (w) x 0.6m (h)
Exceeds dimensions
£32.50
The item weighs more than 30kg and exceeds one or more of our standard operational dimensions.

Express Services: >1.2m (l) x 1.2m (w) x 1.5m (h)

Economy Services: >2.4m (l) x 1.2m (w) x 1.8m (h)

Non-stackable
£37.50
Any item that cannot be stacked on a pallet with other parcels or put into a cage. 

For shipments that require extra time, effort or paperwork

ServiceChargeExplanationLinks
Account Number Change£25 per consignment - to a maximum value of £250 per invoiceApplies to export consignments where the customer requests a change to the account number that their shipment is charged to. 
Customer Service arranged import£10If you need additional support with your import we will manage the process for you by clearing customs and covering the necessary import duty.
Imports arranged by yourself via any of our online booking tools incur no charge. For more information on these visit our Import Services page.
Express Import (receiver pays)£5Importing goods requires additional processing, for which we charge a flat £5 fee. 
Customs Duty & Tax Advancement£20 - £500, equivalent to 5% of levy.We ensure your shipment does not get held up by any duties or local taxes during customs clearance. 
Non-standard clearance£22.50If your shipment is non-standard or in need of transit documents, we can offer help and assistance. 
Entry amendment£25We can amend entry information to ensure it clears customs if incorrect information is listed. 
StorageFree for 3 days, then £5 per dayIf there is a delay in your goods clearing customs, we will keep them safe and secure. 
Non-electronic invoice£3.50For customers who prefer paper-based transactions.
Electronic documentation incurs no additional charges. Find out more about our online booking tools such as myTNT.
Enhanced Liability (minimum)1% of declared value of goods, £10 minimumAdditional cover for your goods, during transit.
Residential Delivery£5TNT provides delivery services to business addresses as standard. Delivery to residential addresses incur an additional charge per shipment. 
Resolved wrong address£7.50To cover the cost of staff time required to rectify the situation. 
Remote area access

£0.30 per kilo

Minimum £15

Maximum £100

Determined by post code or town name. For the additional fee we will collect and deliver in these areas.

Return to Shipper

(effective from 29th March 2016)

 

£15 if returned from a depot

£25 if returned from a hub

The charge will apply in the following circumstances:
1.    As the sender you request that the shipment is returned to you; or
2.    The shipment cannot be exported due to incorrect or incomplete paperwork and after several attempts to contact you we are unable to complete the paperwork and have to return your shipment.
 

Receiver / Sender Pays Amendment

(effective from 29 th March 2016)

£25Applies to export consignments sent from Ireland when the sender changes the invoicing arrangements (i.e. if you originally send the shipment as the sender to pay but subsequently opt for the receiver to pay). 
Book slot storage

£5/day up to 30Kg

£15/day up to 125Kg

£50/day for shipments > 125Kg

In case a shipment needs to be kept at destination depot on request of the receiver for more than a day, then a book slot storage fee will be applied to cover the storage cost incurred by TNT. The charge will start after one day upon goods received at the destination depot. 

For goods that pose a risk to our staff or other shipments

ServiceChargeExplanationLinks
Dry ice£10This cargo is considered a hazardous material and requires special handling and transport.
Lithium Batteries£5This cargo requires special transport and handling services, in line with international regulations.
Dangerous or hazardous goods (general)£70Items that may pose a threat to TNT staff or other packages during transport.
Limited quantities£20Applicable to shipments where each inner receptacle contains no more than 0.5 litres or 0.5 kg, and each complete package contains no more than 1 litre or 1 kg.
In line with UK and international rules on transportation of dangerous goods.
Excepted quantities for dangerous goods£5Applicable to shipments where each inner receptacle contains no more than 30 ml or 30 g, and each complete package contains no more than 500 ml or 500g.
In line with UK and international rules on transportation of dangerous goods.
Biological substances£10Category B (UN3373)
In line with UK and international rules on transportation of dangerous goods.

Surcharges

Surcharge

Price

Comment

Fuel

View rates

We cost this as a separate surcharge due to fuel price fluctuations and it is the simplest way to keep our tariffs transparent and fair.

Security

£0.03 per kilo, min £0.50, max £10.

These costs are part of our on-going efforts to protect your cargo from explosive devices and other illegal goods.

On 15 December 2004, the German Government confirmed that with effect from 1 January 2005, all vehicles in excess of 12 tonnes, travelling along certain routes throughout Germany, would be subject to an additional tax related to kilometres travelled.


As a result of this, shipments collected from 14 February 2005 and sent via our Economy Express service either to or transhipped through Germany will attract a £0.02 per kilo supplement.  This will affect shipments to and from the following countries:

£0.02p/kg

Austria, Czech Republic, Hungary, Norway, Serbia, Switzerland, Bosnia & Herzegovina, Denmark, Iceland, Poland, Slovakia, Turkey, Bulgaria, Finland, Latvia, Romania, Slovenia, Croatia, Germany, Lithuania, Russia, Sweden

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